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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

SOLVED
Message 111 of 122
1,768 Views
Message 111 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

If you are still on the new broken Marshamllow firmware on your Xperia Z5, and want to format reset you phone, DON'T use the Sony PC Companaion on your PC to repair your phone, otherwise you will be downgraded back to the old firmware and your backup won't work! Since Sony pulled the Marshmallow push update, the Sony PC Companion app takes the most recent version being 5.1.1 (Lolipop) and uses that to reset and restore your phone. That's why some of you guys are having those issues...

 

Instead (if possible, for those of you who haven't already downgraded) go on Factory Data Reset option under Settings>Backup & Reset on your phone, so that the phone formats itself using its current firmware (Android 6.0). This should stop you from being downgraded after doing a facotry reset, and fix all the current errors you have with the Google Play/ UI. For more details read my long post from last week.

Sony Xperia Support
Message 112 of 122
8,040 Views
Message 112 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Hi everyone, I got information today that this will be fixed in the next software update planned to be released soon.

sony_sign_logo.png - Official Sony Xperia Support Staff


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One time poster
Message 113 of 122
1,626 Views
Message 113 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

I tried manually installing the apk for play store and play services without any luck. So I'm guessing it's only factory reset left, anybody had any luck with any other options?
Z5 seriously injured, terrible update Sony...
Commissioner
Message 114 of 122
1,612 Views
Message 114 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Christofer

 

I always wondered what soon means Thinking Face Grinning Face with smiling Eyes


:loop; start "" %0; goto loop
Message 115 of 122
1,574 Views
Message 115 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Amorales

 

I, too, tried installing the apk, but to no avail.

 

I've been following this thread, and any other info I can. It seems like our only viable option

is to wait for this 'update', and just keep pressing 'okay' when that pesky error comes up.

 

I'm not resetting my phone.

Highlighted
Commissioner
Message 116 of 122
1,497 Views
Message 116 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Christofer

 

That next software update you were talking about, is it 21.1.A.1.185 released yesterday? Or there will be some majorer update?


:loop; start "" %0; goto loop
One time poster
Message 117 of 122
1,357 Views
Message 117 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

I had similar problem with Sony Xperia Z3 Compact. After upgrading to Android 6.0.1 Google Play Market was unaccessible. The program just crashed without any notification from the system. After playing around I added permissions to use memory for all applications including Google Play Services. Then, after a few attempts, Google Play Services could be downloaded and installed... I'm not sure but probably the main reason was that some applications data were relocated to SD card before upgrade to Android 6.0.1 and new system introduced some additional rules for accessing SD card, so Google Play Services just could not store something in SD card without additional permissions and crashed.

Regular
Message 118 of 122
1,322 Views
Message 118 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

There was a update released this morning on Bell... anyone do it? Did it fix this problem? I'm kind of scared if its going to make my phone worse, lol.

Message 119 of 122
1,302 Views
Message 119 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

I'm on Bell. I just clicked on updates and got an "Xperia system update" automatically download.

 

I'm going to click on "install", with fingers crossed.

 

UPDATE: My phone installed, rebooted, and so far so good!

Apprentice
Message 120 of 122
1,247 Views
Message 120 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

just finished updading to build 32.1.A.1.185 using Xperia Companion and all seems good.