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"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

SOLVED
Adviser
Message 101 of 122
1,340 Views
Message 101 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Same issue but not so frequently. Maybe one or two times per day

Moderator
Message 102 of 122
1,333 Views
Message 102 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Wally1

@Jschwee

Do you by any chance have a Canadian variant of the phone? If yes, the Marshmallow update was pulled by Sony Canada a few days ago so the Xperia or PC Companion will find Lollipop version 32.0.A.6.200 as the latest version available. It's not known when the update will be released again, but it should be released as soon as the issues (especially Google Play issue) have been fixed.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Learner
Message 103 of 122
1,328 Views
Message 103 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Yes I do have a Canadian version. Thanks for letting me know about the pulled update. That makes sense now.

Apprentice
Message 104 of 122
1,325 Views
Message 104 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Yes Canadian, I did perform the software repair on the 26th, don’t know if marshmallow has been pulled by then!?

Emperor
Message 105 of 122
1,323 Views
Message 105 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Quester 

 

Awesome for the heads up, I stand corrected. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Moderator
Message 106 of 122
1,313 Views
Message 106 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Wally1

The time stamp on Sony Canada's tweet was 26-03-2016 5:49 AM.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Apprentice
Message 107 of 122
1,262 Views
Message 107 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Same issue here.
Did a marshmallow update via OTA.
Got the google playstore error popping up.
Did a repair via Companion and it downgraded me to 5.1.1.
Very frustrated, as it erased everything! And I'm on old stock!
Message 108 of 122
1,204 Views
Message 108 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Yeah, and I think I've read about pretty much every back-up system causing some kind of problem

for people on this forum.

 

I'm still waiting for the fix.

Visitor
Message 109 of 122
896 Views
Message 109 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

I went round in circles trying to get my Google Play to work on my Sony Xperia Z5, I even when into my O2 store, wrote to Sony and Google without success. I went back to my mobile and started again and found the following. I went to Settings, scrolled down to Sound & Notification, the down to APP notifications, scrolled across the top to All APPs, then went down to Google Service Framework and clicked on the circled (i) in the top right corner and the found the item was Disabled, I changed it to Enable, then Restarted my mobile and found I can now get into Google Store as before. Johnboy

Highlighted
Message 110 of 122
1,280 Views
Message 110 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Ohh, you had me hoping for the fix!

 

My Google Services Framework is already set to enable :-(