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"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

SOLVED
Highlighted
Message 91 of 122
649 Views
Message 91 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Because some people are reporting more problems after the 3+ hour factory reset (lost data that was supposed to be backed up, can't sign in, other sysyem errors, etc)
Emperor
Message 92 of 122
642 Views
Message 92 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@MakeAndroidGreat

 

There are myriad ways to backup your phone, also, if they created a backup with a different android version, they won't be able to use that backup, so if your phone its already on Marshmallow > create a backup > repair the phone 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 93 of 122
616 Views
Message 93 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

I updated my Z5 to Marshmallow through wifi, and i got the google play store has stopped. I backed it up in Sony pc companion, i then did the repair in that program, and it factory wiped and downgraded me to 5.1.1. Both Sony pc companion and Xperia companion show that my phone is up to date. My question is how can i get it to update to Marshmallow again? It's been 3 days and it hasn't asked me to update yet.

Apprentice
Message 94 of 122
608 Views
Message 94 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

This is exactly what I did!!!! Had Marshmallow on my phone with all the problems, did a backup through PC companion, a Software repair through Xperia companion, once the repair was successfully finished I had a perfectly fine working lollipop android on my phone and could not do a data restore because the backup was done on marshmallow!!!! So what did I do wrong?

Apprentice
Message 95 of 122
606 Views
Message 95 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

 

The repair does downgrade the phone to lollipop!!! This why you lose your under marshmallow backed up data!!

Emperor
Message 96 of 122
605 Views
Message 96 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Jschwee

 

That's not accurate, neither PCC, nor Bridge, nor XC, nor OTA updates can downgrade your phone, it was not possible before, it's not possible now and most likely won't be possible in the future. 

 

If you read on the forum you can see that users ask how to downgrade and the suggestions are 

 

either contact your Local support

 

or 

 

use flashtool or Xperifirm




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 97 of 122
600 Views
Message 97 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

It might not be accurate to you, but thats exactly what it did, why would i make that up. I just did the repair again to see if it would update back to 6, but it gives me build number 32.0.A.6.200. I never wanted to downgrade, i was trying to fix the google error with Sony pc companion. This is a stock bell phone, no rooting or otherwise done to it. I know it downgraded because my backup is with marshmallow, and when i try to restore it says wrong version.

Emperor
Message 98 of 122
593 Views
Message 98 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Jschwee

 

I have multiple Xperias and this has never happened, the update process its an "update" process not a downgrade process, you can contact Sony directly >>> Local support 

 

I will escalate this, but again, this has never happened. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 99 of 122
590 Views
Message 99 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

It may have never happened to you but it did to me!!! This is why I lost all of my Data. Read my previous posts!!!!

Emperor
Message 100 of 122
588 Views
Message 100 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Wally1

 

Dude calm ... down this is a user based forum, I'm just trying to help, I understand your frustration but this does NOT happen, you can contact Sony directly >>> Local support

 

I have already escalated this, so either wait until I get info on this, or you can contact Sony directly but calm down. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)