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Tips & Tricks

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"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

SOLVED
Rookie
Message 51 of 122
997 Views
Message 51 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Also just noticed my mms aren't going through. Lovely....
Apprentice
Message 52 of 122
990 Views
Message 52 of 122

Cant get into google account after Android 6 update

Issue started with Google Play Services not working after Android 6 upgrade. I did all that Sony support tech instructed such clearing the cache/data/rebboting, etc with no success. They then suggested doing a Repair through the Sony Mobile Companion from a Windows computer. During the last step of the repair, the phone gets stuck asking for the google account used when the phone was setup. Eventhough I've only had one account, it keeps asking for the same and doesnt advance to the next step.

 

I called sony support again, and they are saying that is is happing a lot now and since the last step with the repair didnt worked, I should send the phone for an evaluation that would take up to 14 business days..

 

also tried creating a brand new google account but did not work either

 

any suggestions?

Visitor
Message 53 of 122
984 Views
Message 53 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

If you're tired of the annoying popups and don't want to reset to factory hoping to wait for the fix - you can at least get rid of the annoying popup errors. Go to Settings > Apps > Google play services > Disable

If popups are still coming, do the same for Google Play Store

Adviser
Message 54 of 122
977 Views
Message 54 of 122

Re: Cant get into google account after Android 6 update

Geomome - I assume a repair and factory reset are different things?  Are you going to try to do a factory reset? 

One time poster
Message 55 of 122
976 Views
Message 55 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

I actually did the last resort way which is doing a hard reset , I can confirm it fixed the Google Play issue. But while doing the new set up to my Z5 Premium, I found out the fingerprint feature is not working anymore. You'll be able to set up your fingerprints on settings but it's not working when running the device.

Can you guyz confirm about this fingerprint bug I'm experiencing.

Thanks.
Adviser
Message 56 of 122
968 Views
Message 56 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Thanks Blimptastic - I disable these.  Certain apps now don't seem to work, but many do and the popups have stopped.  What a pain

Apprentice
Message 57 of 122
963 Views
Message 57 of 122

Re: Cant get into google account after Android 6 update

SonyPete, I did the repair and didnt work. How do I do the factory reset?

Adviser
Message 58 of 122
947 Views
Message 58 of 122

Re: Cant get into google account after Android 6 update

I see it as an option under settings>backup & reset > Factory data reset

 

I'm not sure if there's an option in Sony PCC though?  

Highlighted
Apprentice
Message 59 of 122
943 Views
Message 59 of 122

Re: Cant get into google account after Android 6 update

OK now I now that the PC Companion Repair and a Factory Reset are the same and neither actually works

Visitor
Message 60 of 122
928 Views
Message 60 of 122

Re: Cant get into google account after Android 6 update

geomome, thanks for taking the bullet and trying it out.

I was gonna do the same but decided to run a backup of the phone. Of course, I'm supposed to sign in using a google account, which uses google play services. The result - I can't do a backup. And for some reason it doesn't recognize my SD card as a backup target, so cloud is the only non-option.

 

This is frustrating