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"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

SOLVED
Sage
Message 21 of 122
2,630 Views
Message 21 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

You are right, but in many cases the culprit is more the OS than Sony itself.

 

Android is like Ubuntu or Windows: widely used and personalized over a miriad of different devices, by purpose, hardware age and specs. And every brand has to do something to appeal the audience towards their product instead of the Google's stock OS version, or knee to the nexus standard and simply produce things "the Google way".

 

Apple irons out problem producing less items in a limited ecosystem of three operating systems. You have less degree of freedom but devices work very well, usually right out of the box, and when they don't the support is outstanding.

 

Downside of iPhone? Try to save a file on a thumb drive, copy a song from it. And if you want fm radio you have to buy an iPod nano too.

Downside of Android? The above works like a charm but sometimes things are so screwed up that is amazing to see how they are so screwed up.

 

 

Emperor
Message 22 of 122
2,620 Views
Message 22 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Chad3

 

Again, this is a user based forum, I haven't experienced such issue, so that's great for me, as to why you experienced that issue, no one knows, there could be myriad reasons, at the end of the day, you can either get a different brand if you feel cheated by Sony, which you shouldn't, you could be more objective and focus on solving the problem, which we are trying to do here, you can also contact Sony directly with your feedback >>> Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 23 of 122
2,610 Views
Message 23 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

It looks like this issue is occuring across multiple Marshmallow devices, not just Xperia devices or the Z5 series.

 

Some of the suggestions to fix this are as follows.

 

1. Clear the data of the Play Store. To do this on your Z5:

Go to Settings > Apps > > Show system > Google Play Store > Storage > Clear Data.

 

2. Disable location services. To do this on your Z5:

Go to Settings > Location > Move the slider to the Off position.

 

3. Reinstall the Android system.

To do this on an Xperia device, please follow the steps here.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 24 of 122
2,530 Views
Message 24 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Will they ever send a fix for this problem. I really don't want to format my phone
Emperor
Message 25 of 122
2,521 Views
Message 25 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Simple, keep the phone off, run PCC, follow the steps to repair it, make sure the phone remains off



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 26 of 122
2,512 Views
Message 26 of 122

Re: Play store

I'm in the middle of trying to figure this out too. We have 2 Xperia Z5's that just updated today, on Bell. Both aren't working with the Play Store. Tried uninstalling updates & restarting the phone so far. Didn't want to make a new topic for the same issue as this...

Highlighted
Sony Xperia Support
Message 27 of 122
2,515 Views
Message 27 of 122

Re: Play store

Can you please supply the error message that displays?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Forum Legend
Message 28 of 122
2,514 Views
Message 28 of 122

Re: Play store

@Indy080: can you try the suggestions above?



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Regular
Message 29 of 122
2,510 Views
Message 29 of 122

Re: Play store

When I go to Clear Data, it says its going to delete all files, etc. Is that okay to do?

Regular
Message 30 of 122
2,500 Views
Message 30 of 122

Re: Play store

Its doing the exact same thing, comes up with "Unfortunately, Google Play Store has stopped working"