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problem in logging to google account

SOLVED
Sony Xperia Support
Message 11 of 15
864 Views
Message 11 of 15

Re: problem in logging to google account

Hi @Ramitha123, sorry for the late reply. I have been out of office.

Were you able to resolve this?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 12 of 15
710 Views
Message 12 of 15

Re: problem in logging to google account

waited 24 hours - does not WORK!!

Highlighted
Sony Xperia Support
Message 13 of 15
688 Views
Message 13 of 15

Re: problem in logging to google account

Hi @juror1, welcome to our forum!

I'm sorry to hear about this. Slightly frowning Face

Do you see any error messages when you are trying to verify with your Google account? Make sure that you are using the correct Google account (the one that was previously added in the device before the reset) in case you have more than one of them.

Let me know what occurs when you are trying to verify and I'll do my best to assist you!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 14 of 15
682 Views
Message 14 of 15

Re: problem in logging to google account

of course  its correct,  google account page

tells me they see a sign in that works

except phone shows error message again and again

Sony Xperia Support
Message 15 of 15
656 Views
Message 15 of 15

Re: problem in logging to google account

Hi again and thank you for this information!

If you have recently changed the password on your Google account, the account will be locked out for 24 hours, but since you have waited longer than 24 hours, I would recommend that you get in touch with your Local support team and they will assist you further.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.