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If you want to get the max out of your Xperia phone then check out Xperia tips page.

backup transfer

SOLVED
Rookie
Message 1 of 11
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Message 1 of 11

backup transfer

Good day, i had a sony xperia z5 and it broke, it's unfixable. I have a backup of the xperia on my pc, is there a way to transfer it to a new phone? I cannot connect 2 phones together since the Z5 is dead, i've tried uploading the backup to google drive and accessing it from another phone but it won't read it. Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 8 of 11
1,529 Views
Message 8 of 11

Re: backup transfer

Hi again @han5!

Oh, I see. The Xperia Companion program will only work if you "transfer/restore" it to another Xperia device and as you noticed with the Xperia E, some of the older models are unfortunately not compatible with the program. Slightly frowning Face

If it was an Xperia E1 that would have be enough, as that device is still supported by the program, the Xperia E is just a bit too old.

As you mentioned, your best bet is to get a hold of an Xperia device, either second hand, or if a friend, family member or colleague have one that they aren't using that you can restore the backup to > transfer it to your new device. Keep in mind that I can't guarantee that all data will be transferred as there can be a difference in Android versions and so on.

I hope that you manage to figure something out so you can keep your data!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

10 REPLIES 10
Highlighted
Emperor
Message 2 of 11
1,581 Views
Message 2 of 11

Re: backup transfer

@han5 

I'm sorry but it won't work, this is to protect your data.

 

Is the new phone an Xperia Z5?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 3 of 11
1,579 Views
Message 3 of 11

Re: backup transfer

No it's not. Can i only transfer the backup back to another xperia z5? 

Emperor
Message 4 of 11
1,572 Views
Message 4 of 11

Re: backup transfer

@han5 

 

I believe so




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 5 of 11
1,553 Views
Message 5 of 11

Re: backup transfer

Hi @han5, sorry to hear about what happened your Xperia Z5. Slightly frowning Face

The backup that you mention that you have on your PC, is that one created with Xperia Companion? If it is, you may be able to use the Xperia transfer function in Xperia Companion to at least try and restore some data to a new device, depending on which model it is.

Start Xperia Companion and click on "Xperia transfer" > Next > Sony > Backup. Now you should see a list of backups that you have previously made > mark it > click on "Next".

Let me know if that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 6 of 11
1,550 Views
Message 6 of 11

Re: backup transfer

Hey Jonas, thanks for the reply. Yes it was done through xperia companion. The other phone i have however is not a sony. But if there is a chance i could transfer the backup i don't mind getting a second hand xperia just to transfer my stuff. 

Rookie
Message 7 of 11
1,547 Views
Message 7 of 11

Re: backup transfer

I found an old xperia e duel but the companion app is saying "There is a problem with the target device..." It might be too old of a phone.

Sony Xperia Support
Message 8 of 11
1,530 Views
Message 8 of 11

Re: backup transfer

Hi again @han5!

Oh, I see. The Xperia Companion program will only work if you "transfer/restore" it to another Xperia device and as you noticed with the Xperia E, some of the older models are unfortunately not compatible with the program. Slightly frowning Face

If it was an Xperia E1 that would have be enough, as that device is still supported by the program, the Xperia E is just a bit too old.

As you mentioned, your best bet is to get a hold of an Xperia device, either second hand, or if a friend, family member or colleague have one that they aren't using that you can restore the backup to > transfer it to your new device. Keep in mind that I can't guarantee that all data will be transferred as there can be a difference in Android versions and so on.

I hope that you manage to figure something out so you can keep your data!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

Rookie
Message 9 of 11
1,525 Views
Message 9 of 11

Re: backup transfer

I managed to find a used one and it's transferring everything. Thanks a lot for your help. 

Sony Xperia Support
Message 10 of 11
1,516 Views
Message 10 of 11

Re: backup transfer

Hi again @han5 and that is very good news! Slightly smiling Face

Hopefully everything goes smoothly with the transfer from that device to your new one later on and have a great weekend! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.