account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

backup & restore app doesn't work properly - stuck

Commissioner
Message 11 of 28
4,731 Views
Message 11 of 28

Re: backup & restore app doesn't work properly - stuck

Here's video with isse:

 

https://youtu.be/wKUzcY2T5Gc


:loop; start "" %0; goto loop
Message 12 of 28
4,712 Views
Message 12 of 28

Re: backup & restore app doesn't work properly - stuck

Go to : Settings-->Apps--> Advanced Icon-->Battery Optimization-->All other-->Backup & Restore ---> Touch on it. 

 

 

Tell me, if this working, perhaps this has something to do with Doze or Stamina.

 

 

Try to disable Stamina too.

Sage
Message 13 of 28
4,576 Views
Message 13 of 28

Re: backup & restore app doesn't work properly - stuck

EI'am adding myself too to the list on malfunctioning backup. It started a while ago but just noticed today for real.

 

Apart from google I due manual backup on SDcard, from time to time. It hangs on 50%.

 

I already tried to reset and reboot. Had someone solved this?

Apprentice
Message 14 of 28
4,287 Views
Message 14 of 28

Re: backup & restore app doesn't work properly - stuck

HI bhonder,

 

Are you able to backup now?

Mine still stop at 50%. And also I could not edit my back up files. It's stuck signing in account.

I need the solution. Pls help me.

 

Thanks a lot.

 

 

Apprentice
Message 15 of 28
3,975 Views
Message 15 of 28

Re: backup & restore app doesn't work properly - stuck


@Bugmenotsony wrote:

Go to : Settings-->Apps--> Advanced Icon-->Battery Optimization-->All other-->Backup & Restore ---> Touch on it. 

 

 

Tell me, if this working, perhaps this has something to do with Doze or Stamina.

 

 

Try to disable Stamina too.



It works, but with apps backup it stucks at 50%

 

Thanks alot, at least I backed up the other important things and settings.

Sage
Message 16 of 28
3,959 Views
Message 16 of 28

Re: backup & restore app doesn't work properly - stuck

I noticed that if I unckeck the applications' backup everything goes well. It happens on computer application too.
On the computer it tries to save the multimedia content which resides on the SDcard. I suspect that the phone tries to do the same.
Highlighted
Apprentice
Message 17 of 28
3,795 Views
Message 17 of 28

Re: backup & restore app doesn't work properly - stuck

It's not work for me at all. I even choose wifi setting only and still stuck 50%. Helppppppppp... Pleaseeeeeee


@Mezdroid wrote:

@Bugmenotsony wrote:

Go to : Settings-->Apps--> Advanced Icon-->Battery Optimization-->All other-->Backup & Restore ---> Touch on it. 

 

 

Tell me, if this working, perhaps this has something to do with Doze or Stamina.

 

 

Try to disable Stamina too.



It works, but with apps backup it stucks at 50%

 

Thanks alot, at least I backed up the other important things and settings.


 

 

Message 18 of 28
3,702 Views
Message 18 of 28

Re: backup & restore app doesn't work properly - stuck

I wonder, if you have some kind of temp file in your backup folder. It would be good at least to check for dump files in that folder and delete them and test again.

Adviser
Message 19 of 28
2,935 Views
Message 19 of 28

Re: backup & restore app doesn't work properly - stuck

Same problem for me with Nougat (32.3.A.0.376)... Manual backup stucks at 50%...

Message 20 of 28
2,880 Views
Message 20 of 28

Re: backup & restore app doesn't work properly - stuck

Please tell me all how much space is left. And I would post the content of the backup folder first. Probably there's a malfunction file, which prevents backup or you have only limited space for the backup action.