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Z5C blurry camera images / more blur on the left side

SOLVED
Adviser
Message 41 of 838
2,534 Views
Message 41 of 838

Re: Z5C blurry camera images / more blur on the left side

With this many people seeing the problem I don't think you can possibly hope for good results just by exchanging it. I'd really love for a Sony rep to tell us whether sending it in for repair would fix this problem. I'd rather send the phone back for repair than trying for exchanges all the time.

EHo
Enthusiast
Message 42 of 838
2,390 Views
Message 42 of 838

Re: Z5C blurry camera images / more blur on the left side

I think there's not much that sony can do if it's a hardware problem. It seems every z5 is like that. It's hard for a company to promise a repair/camera part replacement for so many units. I think the issue is not viewed as a deadly issue by every z5 users. Sony can only allow for a refund to customers who are really dissatisfied about this issue. (Say within a month of purchase). If it's a software issue then sony should correct it right away as it's something easy to do. After all, there must be some imperfections in a product. Just like the iPhone bend gate. Perhaps sony should lower the prices for the z5 line realizing this imperfection? But this will create more dissatisfaction to customers who have already bought the phone unless sony gives the amount discounted back to them...
Regular
Message 43 of 838
2,387 Views
Message 43 of 838

Re: Z5C blurry camera images / more blur on the left side


Hi,

Not sure if this is right but here goes...

Wish Sony could tell us whats going on... Ive moved over from Iphone to Z5 but am considering a switch back within my 30 days if I dont hear anything... I have called Sony twice who said
1. No specific issue
2. Safe mode try
3. Softwar eupdate...

None worked and getting annoyed!!!

Here are 3 pics I have just taken this morning with my THIRD Z5 since wednesday...
https://drive.google.com/file/d/0B26bCmM1SBs2cWJCS2pYaTlpRlE/view?usp=sharing

https://drive.google.com/file/d/0B26bCmM1SBs2NDZoMXp6S1B3Zlk/view?usp=sharing

https://drive.google.com/file/d/0B26bCmM1SBs2VVdnbnFWWHhqSmc/view?usp=sharing

Like I have said this is my third Z5 in 4 days and they all have had this left hand side blur...


And now the test..

23mp
https://drive.google.com/file/d/0B26bCmM1SBs2a3AzSVpsSUVCRzQ/view?usp=sharing

https://drive.google.com/file/d/0B26bCmM1SBs2OHY0YlRxaVB0MlE/view?usp=sharing

and

20mp
https://drive.google.com/file/d/0B26bCmM1SBs2YVFDSmtuQ1F4b00/view?usp=sharing

https://drive.google.com/file/d/0B26bCmM1SBs2WTN5ZUtESDlHMjg/view?usp=sharing

Not sure if this test has been done right as I simply took pics of the Ipad screen....

Regular
Message 44 of 838
2,386 Views
Message 44 of 838

Re: Z5C blurry camera images / more blur on the left side

Previously posted the above but someone deleted it...!

EHo
Enthusiast
Message 45 of 838
2,381 Views
Message 45 of 838

Re: Z5C blurry camera images / more blur on the left side

Haha, ya, I saw your post 3 hours ago but it's gone. So sneaky.
EHo
Enthusiast
Message 46 of 838
2,368 Views
Message 46 of 838

Re: Z5C blurry camera images / more blur on the left side

It's good that sony provides this forum for users to share thoughts. But I believe sony would also be afraid that someone of the rivals, say Samsung, htc, lg, etc would come here and spread info unfavorable to sony.
Just like Apple and Samsung are always insult each other...
Regular
Message 47 of 838
2,360 Views
Message 47 of 838

Re: Z5C blurry camera images / more blur on the left side

Sneaky indeed! I just want a Z5 that works... Porperly, If sony thing im a rival they are more then happy to look at my device imei and call me as i have logged 2 calls with them about this issue. They even adviced me to change my first Z5 with the shop.

 

Sony please respond with a solution....

Highlighted
EHo
Enthusiast
Message 48 of 838
2,354 Views
Message 48 of 838

Re: Z5C blurry camera images / more blur on the left side

Perhaps sony thinks if they respond to your admitting it's a problem, that means it's their fault in the QA/QC, which leads to an infinite spiral of warranty claim.
To be honest, every phone has some problems and no company would admit it if it would be too much of a financial burden to come.
Commissioner
Message 49 of 838
2,352 Views
Message 49 of 838

Re: Z5C blurry camera images / more blur on the left side

And again aged and covered in dust and water drops Z2 wins, expected to be the last from the best phones on the market, before race for customer started and technicans cared bout final product. Watching carefully for situation to be cleared or explained by sony staff.

https://drive.google.com/file/d/0B2Hld2bX1LvqZkZqWjd1dmtHZnM/view?usp=sharing

https://drive.google.com/file/d/0B2Hld2bX1LvqcVZqYURTTkt5UHc/view?usp=sharing

https://drive.google.com/file/d/0B2Hld2bX1LvqSkpobXBtSUMyODg/view?usp=sharing

Good luck to you guys, I guess it's time to wait for Z6 to come.


>> Xperia XZ1 user, help-ful with knowledge he has;>>
EHo
Enthusiast
Message 50 of 838
2,486 Views
Message 50 of 838

Re: Z5C blurry camera images / more blur on the left side

I love my z3 in that I like the convenience of the magnetic charging dock. And I have a feeling that a capped micro usb port is better in breaking the phone under water lol. The z5 is also tempting to me because of the fingerprint sensor.