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Z5 turning off

One time poster
Message 1 of 2
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Message 1 of 2

Z5 turning off

I have a Sony z5 and after the newest update,  my phone decides to die on me at 62-70% why is this and what do I need to do???

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Sony Xperia Support
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Message 2 of 2

Re: Z5 turning off

Hi @Danny1982,

 

Welcome to the community,

 

I am sorry to hear about this Slightly frowning Face

 

Based on the info you have supplied it sounds to me like the update may not have installed correctly, in this case I suggest the following.

 

1. Backup the handset using Xperia Companion

2. Repair the handset software using Xperia Companion.

 

I have supplied instructions via hyperlinks below.

 

backup using Xperia Companion

software repair using Xperia Companion

 

let me know how you get on.


Official Sony Xperia Support Staff


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