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Z5 turning off

One time poster
Message 1 of 2
Message 1 of 2

Z5 turning off

I have a Sony z5 and after the newest update,  my phone decides to die on me at 62-70% why is this and what do I need to do???

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Z5 turning off

Hi @Danny1982,


Welcome to the community,


I am sorry to hear about this Slightly frowning Face


Based on the info you have supplied it sounds to me like the update may not have installed correctly, in this case I suggest the following.


1. Backup the handset using Xperia Companion

2. Repair the handset software using Xperia Companion.


I have supplied instructions via hyperlinks below.


backup using Xperia Companion

software repair using Xperia Companion


let me know how you get on.

Official Sony Xperia Support Staff

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