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Z5 premium problems overheating

Visitor
Message 1 of 16
9,351 Views
Message 1 of 16

Z5 premium problems overheating

I was one of sony Xperia series phones fans until using Xperia Z5 premium
really it seems like I have got a heater not a phone Angry Face with a bad battery, it isn't survive complete 3 hrs. 

I'm facing not responding massage too much and sometimes the phone chooses to be silent with itself!!!!!! 

I wish you have a plan to fix these problems,Sony 

 

Waiting for your feedback ASAP PLEASE 

 

15 REPLIES 15
Emperor
Message 2 of 16
9,347 Views
Message 2 of 16

Re: Z5 premium problems overheating

@Aya_Metwally

 

The phone will heat up faster if you are recording on 4K, watching 4K videos, streaming, playing games, that's normal, again your device has a 4K display. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 16
9,338 Views
Message 3 of 16

Re: Z5 premium problems overheating

@uliwooly 

Thank you for your helping me by this valued info., but unfortunately it always heats up even when I have a phone call conversation (nothing working except a a normal call)

because of that I'm always using a headphone ... 

Emperor
Message 4 of 16
9,334 Views
Message 4 of 16

Re: Z5 premium problems overheating

@Aya_Metwally

 

Most likely you have other apps running in the background that are causing this problem, what to do?

 

Charge the phone 100% > let it cool off for 30min or so (turn it off) > turn it back on > boot in >>> safe mode for 3 hours > check if you experience the same issue.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 5 of 16
9,331 Views
Message 5 of 16

Re: Z5 premium problems overheating

I'll try it... 

And observe, what will happen?!... 

Emperor
Message 6 of 16
9,329 Views
Message 6 of 16

Re: Z5 premium problems overheating

@Aya_Metwally

 

safe mode will disable all third party apps until you restart the device. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 7 of 16
9,327 Views
Message 7 of 16

Z5 over heating

Has anyone having problems with their z5 over heating mines has causing the phone to swell and after sending it to Sony only to be told that it's not covered under warranty as the phone has bent but give us £300 and we'll sort it seriously if I bent the phone surley the screen would crack I have the phone protected with glass covers front and back and not even they cracked and inside a gel case and you can clearly see the phone has swollen and not bent just another excuse for Sony not to except responsibility 

Highlighted
Commissioner
Message 8 of 16
9,322 Views
Message 8 of 16

Re: Z5 over heating

U gotta blame Nougat optimization to Xperia by Sony for that...both lp and MM hasn't produced this much heat..it's odd that ur device got swells rather to bend or break. Every Xperia device Wil be sent to garage by Sony after 1 yr of its heavenly life.This policy has been continuing from Xperia Z so far!!! That's Sony for u...the only goodie to hear from Sony is... It's developer friendly.. 

Message 9 of 16
9,291 Views
Message 9 of 16

Re: Z5 over heating

i less care my phone after 5mines of playing almost 120F\50C hot in the hand

but i do care after 40C\105F the big cores go to sleep ending up in 60% less performence (acodring to stress test i did with bench app) also i cant recored any video or shots photos making the phone useless when hot

Apprentice
Message 10 of 16
9,234 Views
Message 10 of 16

Re: Z5 over heating

I would reply... 

But it appears Sony forum are blocking my replies... 

Best of luck getting a new, functioning phone 

Regards