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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Z5 premium - fingerprint scanner issues

Talent
Message 1 of 29
930 Views
Message 1 of 29

Z5 premium - fingerprint scanner issues

With my first fingerprint this only unlocked the phone about 25% of the time - awful... 

So I re-scanned my fingerprints & it now works about 50% of the time (not sure what has changed though...). 

Better - but still fails half the time (not exactly impressive). 

Please Sony fix this... 

28 REPLIES 28
Moderator
Message 2 of 29
925 Views
Message 2 of 29

Re: Z5 premium - fingerprint scanner issues

Have you seen this?

https://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Z5-Dual-Fingerprint-Scanner-Problems/...

 

On a Z5, not premium.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Talent
Message 3 of 29
921 Views
Message 3 of 29

Re: Z5 premium - fingerprint scanner issues

Alexdon - thankyou - does this wipe your data? 

Moderator
Message 4 of 29
919 Views
Message 4 of 29

Re: Z5 premium - fingerprint scanner issues

Unfortunately, it does.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Talent
Message 5 of 29
917 Views
Message 5 of 29

Re: Z5 premium - fingerprint scanner issues

Think I'll wait (& hope) - thanks for your very prompt response... 

Moderator
Message 6 of 29
915 Views
Message 6 of 29

Re: Z5 premium - fingerprint scanner issues

No problem, sorry for the issue. Perhaps you can check safe mode meanwhile.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Talent
Message 7 of 29
803 Views
Message 7 of 29

Re: Z5 premium - fingerprint scanner issues

Have tried 'safe mode' - behaves like a newly registered fingerprint (better, but still fails a lot...). The phone is now reading my fingerprints worse than it was yesterday????? 

This deterioration is very strange.. 

Moderator
Message 8 of 29
795 Views
Message 8 of 29

Re: Z5 premium - fingerprint scanner issues

I can try to get some info on this and get back to you. Can't promise anything though.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Moderator
Message 9 of 29
735 Views
Message 9 of 29

Re: Z5 premium - fingerprint scanner issues

@Dean_Weaver One question, can you check if there is any scratch on the sensor? This could cause malfunction.

Also, you can try cleaning the sensor or after having a shower it might have some issues reading your fingerprint.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Talent
Message 10 of 29
730 Views
Message 10 of 29

Re: Z5 premium - fingerprint scanner issues

Very clean & no scratch. 

I am currently quantifying my 'deterioration statement' - I will report the results soon...