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Z5 premium dual simple ringtone setting missing

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Adviser
Message 1 of 94
8,734 Views
Message 1 of 94

Z5 premium dual simple ringtone setting missing

Different ringtone for dual sim setting missing after mm update
1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 15 of 94
9,134 Views
Message 15 of 94

Re: Android 6.0 Ring tone bug

I've received more information on this and in Android 6, it's no longer possible to set ringtone to your second SIM card. This is a limitation on platform level from our platform supplier and this feature will not be available on our products on Android 6.

sony_sign_logo.png - Official Sony Xperia Support Staff


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93 REPLIES 93
One time poster
Message 2 of 94
8,705 Views
Message 2 of 94

Re: Z5 premium dual simple ringtone setting missing

Just received update (6.0) and now I have same problem! Z5 E6683

I can't select own ringtones for SIM1 and SIM2 anymore, only one ringtone in use.

Hopefully this will be fixed very soon.

Adviser
Message 3 of 94
8,679 Views
Message 3 of 94

Re: Z5 premium dual simple ringtone setting missing

Same issue after upgrading to Android 6.0...different ringtone for each SIM should be basic feature of dual SIM phone...more so Z5 being Sony's most premium phone...my previous LG G4 maintains this feature even after upgrade to Android 6...please restore this critical feature (especially for a dual SIM phone) in next software update. Thanks.

Adviser
Message 4 of 94
8,665 Views
Message 4 of 94

Re: Z5 premium dual simple ringtone setting missing

Same problem in Xperia Z5 dual after update to mm only one ringtone to both sim
One time poster
Message 5 of 94
8,646 Views
Message 5 of 94

Re: Z5 premium dual simple ringtone setting missing

I HAVE THE SAM PROBLEM AND I  CALLED SONY SUPPORT HE TOLD ME REPAIR MY PHONE SOFTWARE I DO THAT TWICE BUT ANYTHIG NOT HAPPEND  THE SAM PROBLEM NOT FIXED

Learner
Message 6 of 94
8,632 Views
Message 6 of 94

Re: Z5 premium dual simple ringtone setting missing

Same problem for me as well.

Adviser
Message 7 of 94
8,616 Views
Message 7 of 94

Re: Z5 premium dual simple ringtone setting missing

Called and wrote to their support center...they said "will forward to the relevant department to add back the feature." I think more of us need to call and write to their support center to accelerate their resolution timeline, which I hope most of us have already done so.
Rookie
Message 8 of 94
8,605 Views
Message 8 of 94

Re: Z5 premium dual simple ringtone setting missing

I have the same problem, only one ringtone for both sim cards. No option to select Sim1 or Sim2 to select ringtones. Very annoying. Sony, please fix quickly.
Regular
Message 9 of 94
8,605 Views
Message 9 of 94

2 SIM ringtone

After updating the latest version of Android 6.0 I'm unable to have 2 different SIM ringtones for my Z5 dual.
Any idea how to set it?
Adviser
Message 10 of 94
8,537 Views
Message 10 of 94

Re: Z5 premium dual simple ringtone setting missing

This option no longer available post update to Android 6.0...it's an unacceptable omission or oversight on the part of Sony...such feature is a must for any dual SIM phone...you need to call or write to Sony to express your annoyance and ask for immediate restoration of this feature for Android 6.0...