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2015-12-04 11:53 PM - last edited on 2015-12-05 08:32 AM by alexdon
Happened to mine too. Owned the phone 3 days, and between the God awful picture quality and this, I hate the thing. Worst phone I've had in 10 years...
2016-01-20 02:01 PM
2016-01-20 10:08 PM
I had the same issue but when I used the spare cable jack that was in the box once connected the smart connect that plays music option appares once I made may choice about music to be played or not or the high of the volume and base was set it then worked for me as I was able to play deamau5 next to family members and they could not here the music
2016-02-04 11:30 PM - edited 2016-02-18 09:17 PM
Same here. I tried as suggested the SAFE mode, but there it is still the loudspeaker only. I have tried with all my headphones including the cool one from SONY that came with my Z5. I found on another forum an app provides a workaround: Sound About. With that app you force a setting to use the headphones. Still I would prefer this bug to be fixed. Seems to me that it is not a 3rd party app causing this, since it did not work in SAVE mode either. Let me know if you need some logging.
Btw, disabling Smart Connect (or clearing it's cash) is not working for me.
Actually in my case, I think it is a hardware problem, it seems not detecting the headphone jack anymore.
2016-02-18 06:03 AM
Well done Sir - i had this problem and have had the handset two weeks, turned it off and restarteed the phone, plugged in the earphones whilst booting up and worked straight away #topman
2016-02-18 10:14 PM
2016-02-20 10:34 AM
2016-02-20 03:47 PM
i have been getting this issue since morning after which i cleared the smart connect cache and downloaded 'sound about'.its an app which is quite similar to smart connect . its a tempory solution and i hope sony finds a solution to this problem very soon.
2016-02-22 01:40 PM