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Z5 does not start after software update

Rookie
Message 1 of 9
618 Views
Message 1 of 9

Z5 does not start after software update

I bought the phone yesterday and it was working fine. Today it proposed to me update of Sony Mobile Services. I started the update, phone started the usual routine of turning off and on again. After trying to start it

- I can see Sony logo

- then Android tries to start up, but display immediately shows Android robot lying on the back and below it is nothing telling sign Error

 

I tried software repair via companion

- phone does not get recognized

- also, if I connect it to computer via USB, sequence described above repeats itself endlessly

 

120 second hold on button next to SIM socket does not do anything

 

What else can I do? Is there some hard reset button for the device?

8 REPLIES 8
Visitor
Message 2 of 9
608 Views
Message 2 of 9

Re: Z5 does not start after software update

I'm getting pretty much the same. I transferred all my settings from one Z5 into another backup Z5 over the last few days, no problems. Phone was working fine today but a short time ago it updated some system software and then bricked itself upon restart. I also have tried the 120 second restart, and keep getting an OS that wont go beyond a certain point. Keeps popping up messages in the way about 'com.android.phone has stopped' (close app), alternating with 'System UI has stopped' (close app) any time I touch the screen.

Visitor
Message 3 of 9
602 Views
Message 3 of 9

Re: Z5 does not start after software update

PS - When using the Xperia Companion software, and I attempt a software update or a software repair, the program says my phone needs to be unlocked and then to set the phone to file transfers mode, but I cannot do anything to unlock it (it wasn't locked by me) and cannot access the dialog box to allow files to be transferred.

 

Emperor
Message 4 of 9
593 Views
Message 4 of 9

Re: Z5 does not start after software update

@silverspoon 

 

If the phone isn't yours, you will need the owner to unlock the phone for you (pin/password lock) 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 5 of 9
592 Views
Message 5 of 9

Re: Z5 does not start after software update

@jenikok 

 

I'm sorry to hear that, did you dropped the phone or exposed it to water/steam? were you trying to unlock the bootloader or install a different ROM or custom ROM?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 6 of 9
577 Views
Message 6 of 9

Re: Z5 does not start after software update

Hi,

 

no at all points. If I dropped it, put it under water or expose it to steam, I wouldn't bother writing my original message. 

 

To be honest I do not know what I did try to update, phone itself suggested update of Sony Mobile Services as I wrote. So at least I can rule out custom stuff, this was standard update.

 

Today even the cable socket does not work, if I connect the cable, phone does nothing. Seems like faulty unit to me

Visitor
Message 7 of 9
568 Views
Message 7 of 9

Re: Z5 does not start after software update

It's my own backup phone, because I need to be connected 24/7 for my work.

 

Visitor
Message 8 of 9
567 Views
Message 8 of 9

Re: Z5 does not start after software update

@uliwooly

For my part, I wasn't doing anything fancy either. My phone was working fine for hours after equalising the contents and settings with my other (almost identical) phone. I updated the apps from the Google Play site and it also automatically updated the 'Whats New' app and wanted to foist 'Outlook' onto me (which I refused). I started making a few ordinary tweaks using the normal phone setting dialogs etc, and then I tried to restart the phone and now it will not get past the boot-up process. I have tried the Xperia Companion software and it cannot get anywhere so long as it thinks it is locked, can't even wipe it to start from scratch.

Emperor
Message 9 of 9
523 Views
Message 9 of 9

Re: Z5 does not start after software update

@silverspoon 

 

I'm sorry to hear that, in that case you will have to contact your Local support 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)