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Z5 battery need replacing?

One time poster
Message 1 of 3
Message 1 of 3

Z5 battery need replacing?

Lately my z5 has been turning off when the battery hits 40%, sometimes 20%. Doesn't always happen, but when it does it flashes battery is 0 and shuts down. It won't turn back on, showing battery flat, but if I connect the charger it then shows real percentage and will turn back on. The phone is over 2 years old so wondering if the battery needs replacing? I've tried full reset through the companion app so not phone software issue.

Message 2 of 3
Message 2 of 3

Re: Z5 battery need replacing?

Can u tell us ur battery health value!! (the one u find under battery health test Upside-down Face

Sony Xperia Support
Message 3 of 3
Message 3 of 3

Re: Z5 battery need replacing?

Hi @Matthlock, sorry to hear about this. Slightly frowning Face

As you have already performed a software repair using Xperia Companion, I would recommend that you get in touch with your Local support team so they can arrange for your device to be sent to an authorized service centre so a trained technician can examine it.

If you have any questions regarding warranty, local service routines and so on, they will gladly assist you with this as well and will be able to provide much more accurate information than I can since this varies between markets.

Let me know if that helps! Slightly smiling Face

Official Sony Xperia Support Staff

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