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Z5 Premium won't on

One time poster
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Message 1 of 2

Z5 Premium won't on

I was browsing with my Z5P when it fell to the ground after it went off immediately and refuses to on. I plugged it to the wall for about 2hrs, but it still won't come on. Now if I try putting it on, I get no response. If I plugg it to any external power, the indicator comes on, then the screen flashes then they both go off. This cycle continues until the screen then stops coming up, only the indicator comes on and off continually.
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Sony Xperia Support
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Message 2 of 2

Re: Z5 Premium won't on

Hi @dbwede, sorry to hear about what has happened. Slightly frowning Face

Have you tried any of the troubleshooting available at the link below? If you haven't done that, please do so!

https://support.sonymobile.com/global-en/xperiaz5premium/faq/system-&-performance/i-cannot-power-on-...

Keep me posted!


Official Sony Xperia Support Staff


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