account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Z5 PREMIUM DUAL BLACK SCREEN CHARGING ANDROID

Rookie
Message 1 of 3
872 Views
Message 1 of 3

Z5 PREMIUM DUAL BLACK SCREEN CHARGING ANDROID

Hi everyone, today i fixed my phone of a software update failed with the program Xperia Companion. After that, i proceed to start my phone and when start android the screen turns off but the phone stay on.

Please i need a solution i tried all of the solution that give me Sony.

Thanks for read my topic.

I uploaded this video: https://youtu.be/_w5o2Je7iWY

Uploaded by Nacho Esp. on 2019-05-19.
2 REPLIES 2
Highlighted
Moderator
Message 2 of 3
867 Views
Message 2 of 3

Re: Z5 PREMIUM DUAL BLACK SCREEN CHARGING ANDROID

@NachoEsp1 

If your last Software Update failed for some reason and you're stuck in a black screen or a restart loop, then you should perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. You need your phone charged and turned off before you proceed into this.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Rookie
Message 3 of 3
865 Views
Message 3 of 3

Re: Z5 PREMIUM DUAL BLACK SCREEN CHARGING ANDROID

Hi thanks for answering

I did it two times.