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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Z5 Not charging after battery fully draining

One time poster
Message 11 of 13
665 Views
Message 11 of 13

Re: Z5 Not charging after battery fully draining

I also have this problem, it only started today, the phone vibrates when you first plug it in but then doesn't charge after that.wheb the power completely drained then when you plug it in initially it registers but then you get the Sony Xperia startup page then back to being off and not charging.

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Sony Xperia Support
Message 12 of 13
650 Views
Message 12 of 13

Re: Z5 Not charging after battery fully draining

Hi @Erikab, I am very sorry to hear about that. Slightly frowning Face

Have you tried different power sources, as well as a software repair using Xperia Companion, as well as the other troubleshooting mentioned in my post above yours? If so, I am sorry to say that I can only refer you to have your device sent to an authorized service center, so that a technician may examine it for you. Slightly frowning Face

@Nickftvn I am sorry I missed your reply, please see the previous troubleshooting steps, I am sorry to hear you're experiencing this. Slightly frowning Face


Official Sony Xperia Support Staff


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One time poster
Message 13 of 13
558 Views
Message 13 of 13

Re: Z5 Not charging after battery fully draining

I have just had the same problem.  After trying most of the usb cables I have.  As previously posted the heaviest gauge one (thickest) I could find started charging the phone.  It was not the one that came with the phone