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Tips & Tricks

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Z5 Microphone Problem

One time poster
Message 1 of 59
44,108 Views
Message 1 of 59

Z5 Microphone Problem

Hey guys, I recently just purchased the Z5 on Black Friday and starting last night I've been experiencing a problem related to my microphone in that it isn't working. No one can hear me during calls or when you record videos.

I checked to see if there was microphone suppression settings but unfortunately there isn't any.

I want to see if I can fix it first before taking it in just because my old phone broke on Halloween and I went an entire month without a phone up until j got this one and so I'm trying to avoid letting it go.

Thanks in advance.
58 REPLIES 58
Emperor
Message 2 of 59
44,102 Views
Message 2 of 59

Re: Z5 Microphone Problem

@Djrick

 

Settings > about phone > diagnostics > test the phone 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 59
44,074 Views
Message 3 of 59

Re: Z5 Microphone Problem

Hi Djrick,

 

You could also boot to safemode to see if this is software related.

 

Safemode instructions


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 4 of 59
44,042 Views
Message 4 of 59

Re: Z5 Microphone Problem

I have the same problem.  People can't hear me. Also the phone get heated where camera area is. EE is saying they will replace my phone for the 3rd time. I am thinking it is the Sony's problem. 


I never had any problem when I was with HTC.  I spoke to Sony today. they saying, I will have to send in for repair. what is the point of selling every phone faulty!!!!

One time poster
Message 5 of 59
43,162 Views
Message 5 of 59

Re: Z5 Microphone Problem

Just started to have issues with the microphone on phone calls. Have run the diagnostic system in the phone, the recording it made of me talking was fine!!
Rang my partners phone couldn't hear me then rang the home phone still couldn't hear me.
Owned a Z3 for two years no issue's.
Don't no what next to try!
Visitor
Message 6 of 59
43,147 Views
Message 6 of 59

Re: Z5 Microphone Problem

Im also experiencing the problem, sometimes the microphone is working and sometimes it is not. This also happen in apps with voice messaging. Usually it is (temporary) solved by restarting the phone. More insight on solving this would be great. 

One time poster
Message 7 of 59
43,100 Views
Message 7 of 59

Re: Z5 Microphone Problem

I'm having the same problem. How come when I'm on a call and switch to speaker phone my mic works. Is there an independent mic when on speaker phone? I called SONY today and they told me to send in the phone and they'll have a look at it and send it back to me in 14 days...
Nonsense... I think I'll post this on Twitter/Facebook. Buyer beware...
One time poster
Message 8 of 59
42,747 Views
Message 8 of 59

Re: Z5 Microphone Problem

Had this problem but then I followed Jake's tip and booted to safemode, microphone is working fine
Highlighted
Demigod
Message 9 of 59
42,745 Views
Message 9 of 59

Re: Z5 Microphone Problem


@Jpdawgz wrote:
Had this problem but then I followed Jake's tip and booted to safemode, microphone is working fine

Hi, If that is fine in safe mode means something is wrong with the software unless you can identify if any app that cause this to happen so that you could uninstall it to resolve this or at times can also be some problem with the OS which you can do a factory data reset or perform a software repair with Xperia Companion.

 

Keep us update after you've done with any of the option.

Sony Xperia Support
Message 10 of 59
42,681 Views
Message 10 of 59

Re: Z5 Microphone Problem

I agree with @Bandolero

 

if it does work in Safemode then it is likely third party, have a look through any new apps since the issue started and try removing it.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.