account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Z5 Dual unable to connect to computer

Inhabitant
Message 1 of 3
302 Views
Message 1 of 3

Z5 Dual unable to connect to computer

Hi,

 

I have a Z5 Dual (E6683) and I can't get it to connect with my PC. When I plug in the USB it doesn't show up as an MTP and when I try to connect the PC companion it doesn't show up as an Xperia phone. Basically I can't even get to step 1 of connecting as a USB device.

 

I have already checked on multiple computers, different USB connectors, different USB ports...

 

Any ideas?

 

Thanks

 

Alex

2 REPLIES 2
Visitor
Message 2 of 3
299 Views
Message 2 of 3

Re: Z5 Dual unable to connect to computer

On Notifications seek

'USB for file transfer'

Then select 'Transfer Files (MTP)

 

That should work

 

That said even  a simple  connection via a cable should as a basic service show 

Xperia Z5 compact on your   PC Drives' screen

 

 

If that doesnot show -sorry cannot help

 

Highlighted
Inhabitant
Message 3 of 3
284 Views
Message 3 of 3

Re: Z5 Dual unable to connect to computer

Thanks for the reply. I am afraid there is no such setting on Android 6.0