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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Z5 Compact heating since last update

One time poster
Message 11 of 19
724 Views
Message 11 of 19

Re: Z5 Compact heating since last update

 

Mine though is just normal, been using it since April of 2016, 

Apprentice
Message 12 of 19
722 Views
Message 12 of 19

Re: Z5 Compact heating since last update

I have this issue as well. Even after an XC repair (The repair put 32.3.A.0.376 back on my phone anyway).

 

It occurs every 1-2 days. The phone will suddenly become extremely unresponsive and hot. It rips through battery while this is happening and Android System is always the highest in the list of battery users. Its keep awake and CPU usage often at 26-30mins before I notice.

 

I have to restart it to resolve the issue or it will drain my entire battery within 45 mins - 1 hour.

 

I have a Z5P not a Z5C though

One time poster
Message 13 of 19
623 Views
Message 13 of 19

Re: Z5 Compact heating since last update

I am also experiencing the same issue. Phone s getting heated soon and also a small lagging in the functions

One time poster
Message 14 of 19
619 Views
Message 14 of 19

Re: Z5 Compact heating since last update

i too am having extremely slow operation, high temperature, and short battery life. This has been just in the past few days to week or two. Persists after resetting the device (power off and on).

Adviser
Message 15 of 19
587 Views
Message 15 of 19

Re: Z5 Compact heating since last update

Guys I have exactly the same problem.

 

I was so stupid to update my phone. It was working fine on Android 5!

 

My phone is heating very fast and become unresponsive. When I unblock it I can see icons beeing drawn!

One time poster
Message 16 of 19
544 Views
Message 16 of 19

Re: Z5 Compact heating since last update

Hi

Same here for me. IT happens at all 3 my Xperia Z5 and Z5c phones. 

1st Z5c on 7.1.1

2nd Z5c on 7.0 same as Z5

 

IT started about two weeks ago

Highlighted
Adviser
Message 17 of 19
513 Views
Message 17 of 19

Re: Z5 Compact heating since last update

It is softwere problem i got the 7.0 android but other softwere and it does same thing like on other people on 7.1... Sony nees to fix this or we just need all to but orher brand phone... And throw our sonys in garbage...

One time poster
Message 18 of 19
498 Views
Message 18 of 19

Re: Z5 Compact heating since last update

Hello I have the same problem and all my friends and collegues having the same model share the concerns. Everybody is very upset. The phone is unusable. Hoping Sony will communicate about this major issue. 

F31
Rookie
Message 19 of 19
384 Views
Message 19 of 19

Heat my phone

Hi sir u help please my as very heat. 

And how to cool down. Please reply i wait for u mail 

. . . . .  Thankq sir............