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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Z5 Compact Mobile Data Issues

Adept
Message 11 of 20
2,431 Views
Message 11 of 20

Re: Z5 Compact Mobile Data Issues

Did you contact your carrier?
Learner
Message 12 of 20
2,407 Views
Message 12 of 20

Re: Z5 Compact Mobile Data Issues

Have you tried switching back and forth between LTE and GSM or WCDMA?

 

My phone seems to be working now although now I have a problem not being able to connect to the PC although the phone says USB connected but the PC says it cannot recognize the device( Sony Vaio). Even when I go through restarts etc nothing works. This phone seems to have nothing but problems.

One time poster
Message 13 of 20
2,241 Views
Message 13 of 20

Re: Z5 Compact Mobile Data Issues

I had the same issues with my phone, As much as I hated to do it, I factory reset my phone and had to reinstall the internet and MMS applications. In settings>more>Internet settings> and click accept when the ooption pops up on the screen

I'm not sure if it made a difference but I also activated the 4G at the drop drown options tab when dragged down.

One time poster
Message 14 of 20
2,193 Views
Message 14 of 20

Re: Z5 Compact Mobile Data Issues

After getting my new phone this solution worked after spending 2 days trying to troubleshoot it. How ridiculous is not having this setting enable by default... not a good first impression...

Highlighted
Learner
Message 15 of 20
2,157 Views
Message 15 of 20

Re: Z5 Compact Mobile Data Issues

Yes i agree. So not worth it. Dont know why Sony brought this phone out already. Clearly not ready. If you can return it would be my suggestion.

Commissioner
Message 16 of 20
2,131 Views
Message 16 of 20

Re: Z5 Compact Mobile Data Issues

@Christofer

I have the same issue. No Stamina turned on, no battery manager and battery saving apps installed, but while screen is off mobile data (sometimes wifi (wifi is set to be turn on even while screen is off)) are (mostly) not working. And when screen is unlocked it takes a quite long time 'till connection is established.


:loop; start "" %0; goto loop
Sony Xperia Support
Message 17 of 20
2,115 Views
Message 17 of 20

Re: Z5 Compact Mobile Data Issues

@mrnino That is strange. Could you still test the phone in safe mode just to make sure that this isn't caused by any app?

sony_sign_logo.png - Official Sony Xperia Support Staff


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One time poster
Message 18 of 20
1,921 Views
Message 18 of 20

Re: Z5 Compact Mobile Data Issues

Thank you, this worked for me Slightly smiling Face
One time poster
Message 19 of 20
1,468 Views
Message 19 of 20

Re: Z5 Compact Mobile Data Issues

The phone doesnt have 3g, and i cant assess the APN, i already done factory reset on the phone but everything still remain like that, should i return it.

One time poster
Message 20 of 20
1,146 Views
Message 20 of 20

Re: Z5 Compact Mobile Data Issues

I have read ALL of the previous messages in this topic and i have done them ALL. Nothing works. I haven't even had this phone active for 2 weeks. Yes I have spoken with my provider, the sim is activated for data and works in other phones. I can get data through wifi and bluetooth, but not on it's own. And yes I've been through the resets and the APNs and everything mentioned but nothing works. My phone is a standard Z5.