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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Z5 C uncontrolable media volume

Message 1 of 3
Message 1 of 3

Z5 C uncontrolable media volume

Z5 C uncontrolable media volume

Sony Xperia Support
Message 2 of 3
Message 2 of 3

Re: Z5 C uncontrolable media volume

Hi @CorNi


Welcome to the community! 


Just to clarify, do you have issues with the volume throughout all apps/functions on the phone?


Also, when you say it is uncontrollable, are you unable to increase/decrease the volume or does it fluctuate on it's own? 


Let me know Slightly smiling Face

Official Sony Xperia Support Staff

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Message 3 of 3
Message 3 of 3

Re: Z5 C uncontrolable media volume

Dear ChloeS



problem appears to be general, it shows p.e. at Spotify, YouTube, local broadcast et cetera


Using the app the volume suddenly increases to maximum at random moments, differing from about 30 sec till 10 minutes or such, not very pleasant when you use earphones...


When the app's are opened the volume also starts at 100%, or increases to max in seconds