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2016-02-03 12:42 PM
My Z5 Compact shows a yellow band on the top of the screen. Is it normal? Can I fix without having to send it to Sony?
2016-02-03 01:04 PM
Could you please elaborate? Do you see this line in all menus/applications or does it appear when you do something specific? Can this line be shown at a screenshot?
2016-02-04 11:08 AM
I've tried to get pictures. The problem is on the screen, so taking a screenshot from this mobile will not show anything.
The pictures don't show it very well but it still can be appreciated. A spot that makes image more yellow.
2016-02-04 03:30 PM - edited 2016-02-04 03:31 PM
As you say, it's hard to see from these pictures. It looks like you are using a screen protector, have you removed it to see if same line appear?
2016-02-05 10:03 AM
Unfortunately, I think this needs to be examined by a technician at an authorized service center. I suggest that you contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.
2016-10-05 01:42 PM
Mine two devices Z3 and Z5 the same... and the local support wont fix it saying that is a bad uasage of the phone and gave me a pre-bill budjet of around 200€ for a new sreen, for a 6 month well preserved phone?! this is not accepted SONY
2016-10-07 09:34 AM
i had a yellow "burn" mark appear on the lcd (Z5)... i took it into a mobile shop to confirm it was screen burn... sent it back to Sony mobiles repair service and it was replaced and returned under warranty very quickly.
didn't expect to need the Sony repair service but was really pleased with their service.
2016-12-10 11:36 PM