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Want to know more about Xperia 5? To read more about it go here.
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Yellow band on screen top (Z5 Compact)

Regular
Message 1 of 17
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Message 1 of 17

Yellow band on screen top (Z5 Compact)

My Z5 Compact shows a yellow band on the top of the screen. Is it normal? Can I fix without having to send it to Sony?

16 REPLIES 16
Forum Legend
Message 2 of 17
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Message 2 of 17

Re: Yellow band on screen top (Z5 Compact)

Hi,

Could you please elaborate? Do you see this line in all menus/applications or does it appear when you do something specific? Can this line be shown at a screenshot?

sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

Regular
Message 3 of 17
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Message 3 of 17

Re: Yellow band on screen top (Z5 Compact)

I've tried to get pictures. The problem is on the screen, so taking a screenshot from this mobile will not show anything. 

 

The pictures don't show it very well but it still can be appreciated. A spot that makes image more yellow.P_20160204_144936.jpgP_20160204_144838.jpgP_20160204_144928.jpg

Highlighted
Forum Legend
Message 4 of 17
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Message 4 of 17

Re: Yellow band on screen top (Z5 Compact)

As you say, it's hard to see from these pictures. It looks like you are using a screen protector, have you removed it to see if same line appear?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Regular
Message 5 of 17
3,062 Views
Message 5 of 17

Re: Yellow band on screen top (Z5 Compact)

I have tried removing it. Still same problem, and now some bubbles (as I can't stick the protector wellFace with rolling Eyes)

Forum Legend
Message 6 of 17
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Message 6 of 17

Re: Yellow band on screen top (Z5 Compact)

Unfortunately, I think this needs to be examined by a technician at an authorized service center. I suggest that you contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 7 of 17
2,990 Views
Message 7 of 17

Re: Yellow band on screen top (Z5 Compact)

Hi, did you fix the problem ? My screen is showing a yellow-ish band on the left side Slightly frowning Face Thx
Rookie
Message 8 of 17
2,621 Views
Message 8 of 17

Re: Yellow band on screen top (Z5 Compact)

Mine two devices Z3 and Z5 the same... and the local support wont fix  it saying that is a bad uasage of the phone and gave me a pre-bill budjet of around 200€ for a new sreen, for a 6 month well preserved phone?! this is not accepted SONY

ezy
Commissioner
Message 9 of 17
2,598 Views
Message 9 of 17

Re: Yellow band on screen top (Z5 Compact)

i had a yellow "burn" mark appear on the lcd (Z5)...  i took it into a mobile shop to confirm it was screen burn... sent it back to Sony mobiles repair service and it was replaced and returned under warranty very quickly.

 

didn't expect to need the Sony repair service but was really pleased with their service. 

One time poster
Message 10 of 17
2,439 Views
Message 10 of 17

Z5 compact screen discolouration

Had my Z5 compact around a year and the screen has a yellow discolouration around the lock button as if the pixels are dying/burnt out. Only shows up when it's a light colour being displayed, darks still show up fine. Has anyone experienced this?