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Xperia z5 won't turn on, flashing red LED when plugged

Visitor
Message 11 of 31
4,103 Views
Message 11 of 31

Re: Xperia z5 won't turn on, flashing red LED when plugged

I have done all the reset things and the phone is not coming on with picutre,just plane light on and off till the battary goes down.before the phone went off it started using it self till it went off.now its not coming on with picture. could it be the screen,but i doubt cos it is not charging normally.

Visitor
Message 12 of 31
4,103 Views
Message 12 of 31

Re: Xperia z5 won't turn on, flashing red LED when plugged

I don,t use sd card and my z5 is 32gb, what do i do in this situation sony?????

Sony Xperia Support
Message 13 of 31
4,099 Views
Message 13 of 31

Re: Xperia z5 won't turn on, flashing red LED when plugged

@andydino in this case I recommend that you get in touch with your Local support team in order to be assisted in sending the device into service.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 14 of 31
4,097 Views
Message 14 of 31

Re: Xperia z5 won't turn on, flashing red LED when plugged

My friend i bought the phone while i was in finland visiting my girl friend, now i am in Africa. the cost of sending it to finland can get me a new phone. do sony have service center in Nigeria?

Sony Xperia Support
Message 15 of 31
4,092 Views
Message 15 of 31

Re: Xperia z5 won't turn on, flashing red LED when plugged

I do not have any information regarding your specifc market and the service routines there unfortunately. I recommend that you get in touch with your Local support, they will have more details! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 16 of 31
4,084 Views
Message 16 of 31

Re: Xperia z5 won't turn on, flashing red LED when plugged

I have had the same issue too, It happened after I used my Xperia Z5 Compact on a rainy day (calling and camera, with camera button since the wet screen did not allow to use precisely)

 

Could not charge at first then it turned off after the battery was empty. And it never charged again just the red LED and the Sony logo flashing on for a very short time.

 

No chance to do any software repair or anything else.

 

Contacted my local Sony Support (Germany) now I got the answer. 

It would be uneconomic to repair and they offered me to replace the device for about 340 EUR. Or to recycle it for free.

 

Guys I am really disappointed by Sony and Sony Support. The device is certified with IP68 and then it breaks after using in rain.

Could anyone official here please contact the german support and ask wether it is really no warranty? 

Reparorder number 1-28054541588

 

 

I was always very happy with my Sony Smartphone (Z1 Compact, Z3+, Z5 Compact) but this leaves a really bad taste on me.

Sony Xperia Support
Message 17 of 31
4,080 Views
Message 17 of 31

Re: Xperia z5 won't turn on, flashing red LED when plugged

I am really sorry to hear that @SonyBoyZ5. Slightly frowning Face

Since this is a Global user based Support forum, I unfortunately can't assist you with a local case such as this. Service routines, consumer laws, local warranties and other factors vary depending on market, which is why it is best to bring this up with your Local support.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 18 of 31
4,070 Views
Message 18 of 31

Re: Xperia z5 won't turn on, flashing red LED when plugged

The problem I had when contacting my local Sony support (USA in my case) is that they identify the build of the phone (Australia in my case) from the IMEI code. Then they tell you to contact the support center for that build. They in turn tell you to contact the local support.... It seems they always refer you to someone else. In the end I gave up. I got a local phone business to flash the ROM (I think that's what they said) and it's fixed 90% of the problems. I'd like to have Sony resolve the other 10%, which I'm sure are software and can be fixed remotely, but they just say return it to the vendor without even listening to the problem. Very, very disappointing service.
Sony Xperia Support
Message 19 of 31
4,062 Views
Message 19 of 31

Re: Xperia z5 won't turn on, flashing red LED when plugged

Hi @Chattel_G,

I'm sorry to hear that, but at the same time I understand that the US team could not assist you with a device from Australia. This is because devices vary depending on market (features, software and in some cases hardware),  and warranties are not global but meant for the specific market your device is purchased in and meant for. In addition, support teams can't assist you with a modified device (hard- or software). I am however sorry to hear about your device and hope you'll be able to restore the behaviour.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 20 of 31
4,057 Views
Message 20 of 31

Re: Xperia z5 won't turn on, flashing red LED when plugged

So why did Australia tell me to contact local support? And there was nothing modified about my device at the time. I had to resort to a third party to flash the device in my frustration with Sony if that's what you mean by modifying my phone.