Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2016-10-06 10:31 AM
I have done all the reset things and the phone is not coming on with picutre,just plane light on and off till the battary goes down.before the phone went off it started using it self till it went off.now its not coming on with picture. could it be the screen,but i doubt cos it is not charging normally.
2016-10-06 12:06 PM
2016-10-06 12:15 PM
My friend i bought the phone while i was in finland visiting my girl friend, now i am in Africa. the cost of sending it to finland can get me a new phone. do sony have service center in Nigeria?
2016-10-06 01:52 PM
I do not have any information regarding your specifc market and the service routines there unfortunately. I recommend that you get in touch with your Local support, they will have more details!
2016-10-07 09:40 AM
I have had the same issue too, It happened after I used my Xperia Z5 Compact on a rainy day (calling and camera, with camera button since the wet screen did not allow to use precisely)
Could not charge at first then it turned off after the battery was empty. And it never charged again just the red LED and the Sony logo flashing on for a very short time.
No chance to do any software repair or anything else.
Contacted my local Sony Support (Germany) now I got the answer.
It would be uneconomic to repair and they offered me to replace the device for about 340 EUR. Or to recycle it for free.
Guys I am really disappointed by Sony and Sony Support. The device is certified with IP68 and then it breaks after using in rain.
Could anyone official here please contact the german support and ask wether it is really no warranty?
Reparorder number 1-28054541588
I was always very happy with my Sony Smartphone (Z1 Compact, Z3+, Z5 Compact) but this leaves a really bad taste on me.
2016-10-07 10:07 AM
I am really sorry to hear that @SonyBoyZ5.
Since this is a Global user based Support forum, I unfortunately can't assist you with a local case such as this. Service routines, consumer laws, local warranties and other factors vary depending on market, which is why it is best to bring this up with your Local support.
2016-10-08 10:56 PM
2016-10-10 08:54 AM
I'm sorry to hear that, but at the same time I understand that the US team could not assist you with a device from Australia. This is because devices vary depending on market (features, software and in some cases hardware), and warranties are not global but meant for the specific market your device is purchased in and meant for. In addition, support teams can't assist you with a modified device (hard- or software). I am however sorry to hear about your device and hope you'll be able to restore the behaviour.
2016-10-10 09:29 AM
So why did Australia tell me to contact local support? And there was nothing modified about my device at the time. I had to resort to a third party to flash the device in my frustration with Sony if that's what you mean by modifying my phone.