account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Xperia z5 screen not turn off during calling

Apprentice
Message 1 of 6
1,269 Views
Message 1 of 6

Xperia z5 screen not turn off during calling

Xperia Z5 screen not turning off during the call 

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
1,261 Views
Message 2 of 6

Re: Xperia z5 screen not turn off during calling

Hi @maelalfy, sorry to hear about this. Slightly frowning Face

Is the proximity sensor working in the inbuilt test in the device? You can find this test in Settings > Support > Xperia tests > Ear proximity.

Let me know how the sensor works in the test! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 6
1,258 Views
Message 3 of 6

Re: Xperia z5 screen not turn off during calling

@Jonas  yes it's working 

I did the Xperia test under  setting/about phone/support 

Sony Xperia Support
Message 4 of 6
1,241 Views
Message 4 of 6

Re: Xperia z5 screen not turn off during calling

Hi @maelalfy, thank you for the update!

Make sure that you have the device fairly close to your ear, so the sensor reacts to being covered and then the screen will turn off during a call.

If it still doesn't work, try restarting your device in safe mode and see if there is any change.

Keep me posted!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 5 of 6
1,237 Views
Message 5 of 6

Re: Xperia z5 screen not turn off during calling

Thank Jonas problem solved by restarting 

Highlighted
Sony Xperia Support
Message 6 of 6
1,220 Views
Message 6 of 6

Re: Xperia z5 screen not turn off during calling

Hi @maelalfy, awesome news and thank you so much for getting back to me! Slightly smiling Face

Let me know if there is anything else and have a great Monday!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.