Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2019-03-21 11:58 AM
Hi @maelalfy, sorry to hear about this.
Is the proximity sensor working in the inbuilt test in the device? You can find this test in Settings > Support > Xperia tests > Ear proximity.
Let me know how the sensor works in the test!
2019-03-22 02:37 PM
Hi @maelalfy, thank you for the update!
Make sure that you have the device fairly close to your ear, so the sensor reacts to being covered and then the screen will turn off during a call.
If it still doesn't work, try restarting your device in safe mode and see if there is any change.
Keep me posted!
2019-03-25 03:53 PM
Hi @maelalfy, awesome news and thank you so much for getting back to me!
Let me know if there is anything else and have a great Monday!