account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Xperia Z5 vibration not working

Visitor
Message 1 of 15
6,811 Views
Message 1 of 15

Xperia Z5 vibration not working

Got my new Z5 yesterday, and found that the vibration is not working.

 

I tried looking for system updates and even did a factory reset, no luck. Any ideas?

14 REPLIES 14
Sage
Message 2 of 15
6,808 Views
Message 2 of 15

Re: Xperia Z5 vibration not working

@Guuf

 

Do a diagnostic test, so go to settings-about phone/support-diagnostics-test-vibration.

Phy
Forum Legend
Message 3 of 15
6,794 Views
Message 3 of 15

Re: Xperia Z5 vibration not working

Check if you experience the same while on safe mode.

if you do repair the phone with Sony PC Companion

http://support.sonymobile.com/gb/tools/pc-companion/


How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available
Visitor
Message 4 of 15
6,787 Views
Message 4 of 15

Re: Xperia Z5 vibration not working

@komilAD, so it tells me that it is not working, but that it is activated.

@Phy, It does not work in safe mode either.

 

 

Phy
Forum Legend
Message 5 of 15
6,774 Views
Message 5 of 15

Re: Xperia Z5 vibration not working

Repair the phone with Sony PC Companion and see if you encounter the same problem.

Sony PC Companion
http://support.sonymobile.com/us/tools/pc-companion/
Visitor
Message 6 of 15
6,746 Views
Message 6 of 15

Re: Xperia Z5 vibration not working

Nope, still not working after "repairing" it.

Phy
Forum Legend
Message 7 of 15
6,740 Views
Message 7 of 15

Re: Xperia Z5 vibration not working

You may have to contact your local Sony Xperia support for further assistance or to see if they can evaluate the phone if the problem is cause by a hardware issue.
http://support.sonymobile.com/global-en/contactUs/
Visitor
Message 8 of 15
6,733 Views
Message 8 of 15

Re: Xperia Z5 vibration not working

Okay, I have done that.

 

Thanks for all the help!

Phy
Forum Legend
Message 9 of 15
6,728 Views
Message 9 of 15

Re: Xperia Z5 vibration not working

No problem Slightly smiling Face
Message 10 of 15
6,455 Views
Message 10 of 15

Re: Xperia Z5 vibration not working

I got almost the same problem, after 1 week of use the vibration got very weak.

Tried to update, reset, get in safe mode, nothing worked.

 

So I sent it back to Clove for inspection and hopefully get a replacement