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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Xperia Z5 vibration not working

Visitor
Message 1 of 15
6,683 Views
Message 1 of 15

Xperia Z5 vibration not working

Got my new Z5 yesterday, and found that the vibration is not working.

 

I tried looking for system updates and even did a factory reset, no luck. Any ideas?

14 REPLIES 14
Sage
Message 2 of 15
6,680 Views
Message 2 of 15

Re: Xperia Z5 vibration not working

@Guuf

 

Do a diagnostic test, so go to settings-about phone/support-diagnostics-test-vibration.

Phy
Forum Legend
Message 3 of 15
6,666 Views
Message 3 of 15

Re: Xperia Z5 vibration not working

Check if you experience the same while on safe mode.

if you do repair the phone with Sony PC Companion

http://support.sonymobile.com/gb/tools/pc-companion/


How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available
Visitor
Message 4 of 15
6,659 Views
Message 4 of 15

Re: Xperia Z5 vibration not working

@komilAD, so it tells me that it is not working, but that it is activated.

@Phy, It does not work in safe mode either.

 

 

Phy
Forum Legend
Message 5 of 15
6,646 Views
Message 5 of 15

Re: Xperia Z5 vibration not working

Repair the phone with Sony PC Companion and see if you encounter the same problem.

Sony PC Companion
http://support.sonymobile.com/us/tools/pc-companion/
Visitor
Message 6 of 15
6,618 Views
Message 6 of 15

Re: Xperia Z5 vibration not working

Nope, still not working after "repairing" it.

Phy
Forum Legend
Message 7 of 15
6,612 Views
Message 7 of 15

Re: Xperia Z5 vibration not working

You may have to contact your local Sony Xperia support for further assistance or to see if they can evaluate the phone if the problem is cause by a hardware issue.
http://support.sonymobile.com/global-en/contactUs/
Visitor
Message 8 of 15
6,605 Views
Message 8 of 15

Re: Xperia Z5 vibration not working

Okay, I have done that.

 

Thanks for all the help!

Phy
Forum Legend
Message 9 of 15
6,600 Views
Message 9 of 15

Re: Xperia Z5 vibration not working

No problem Slightly smiling Face
Message 10 of 15
6,327 Views
Message 10 of 15

Re: Xperia Z5 vibration not working

I got almost the same problem, after 1 week of use the vibration got very weak.

Tried to update, reset, get in safe mode, nothing worked.

 

So I sent it back to Clove for inspection and hopefully get a replacement