account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Xperia Z5 crashed and won't turn back on

Highlighted
One time poster
Message 1 of 1
171 Views
Message 1 of 1

Xperia Z5 crashed and won't turn back on

Hello,

 

I'm looking for a bit of advice after the multitude of Google results haven't resolved the issue I'm having. Basically I took my phone off of charge and started scrolling through my various social medias, with no issue. All of a sudden my phone froze. The bottom half of the screen, including the button bar, turned into a large area of what appeared to be static. The phone now will not power on, charge, or respond to hard reset methods (volume up + power, or using the Off button in the Sim/SD slot.

 

Is my phone dead? It has been getting rather hot lately when using apps such as YouTube, sometimes resulting in a high temperature in device notification displaying.

 

Any help and/or advice would be greatly appreciated.

 

Thanks