account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Xperia Z5 - Wifi and bluetooth won't turn on

Rookie
Message 1 of 27
7,264 Views
Message 1 of 27

Xperia Z5 - Wifi and bluetooth won't turn on

The subject basically sums it up. I'm using an Xperia Z5 and my wifi and bluetooth will not even turn on. When I go to the drop down screen, nothing happens. When I go through settings, it shows wifi is turning on, but nothing happens. 

26 REPLIES 26
Sony Xperia Support
Message 2 of 27
7,256 Views
Message 2 of 27

Re: Xperia Z5 - Wifi and bluetooth won't turn on

Hi @levircurtis,

 

Welcome to the community.

 

Do you experience the same issue in safe mode?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 27
7,250 Views
Message 3 of 27

Re: Xperia Z5 - Wifi and bluetooth won't turn on

Hey @CameronT,

I do have the same issue in safe mode.

Sony Xperia Support
Message 4 of 27
7,245 Views
Message 4 of 27

Re: Xperia Z5 - Wifi and bluetooth won't turn on

@levircurtis,


Try run a software repair but if that doesn't resolve the issue you will need to contact your local support team.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 27
6,621 Views
Message 5 of 27

Re: Xperia Z5 - Wifi and bluetooth won't turn on

My brother and I both have got Xperia Z5 dual for our daily use. My brother is facing this issue in his phone where the Wi-Fi wont turn on and it keeps on turning on and doesn't find a wifi network. This issue has popped up around September. The interesting thing though is on restarting the phone the issue gets resolved. Along with this the phone gets auto restarted sometimes as well and on alternate restarts the Wi-Fi works. Another issue also cropped up where he was inable to receive an incoming call but that got resolved on its own a few days back on its own. I've never faced such an issue on my phone. Updating to Noughat hasn't solved it. Anything we could do about this?  

One time poster
Message 6 of 27
5,763 Views
Message 6 of 27

Re: Xperia Z5 - Wifi and bluetooth won't turn on

Hi have the exact same issue.   I have a Sony E6633 (Dual Z5) I had tried repairing phone a few times - it makes no difference.

 

I have endeavoured to use Sony Support - but apparently my phone is a parallel import (I had no idea about this when I purchased) and Sony refuse to RMA on parallel imported phones.   The company I purchased phone from refuses to help as it is outside the 12 month warranty (by 2 weeks).    This leaves me with a pretty useless phone.

 

Any ideas on fixing? Or is it new phone time.

Visitor
Message 7 of 27
5,629 Views
Message 7 of 27

Re: Xperia Z5 - Wifi and bluetooth won't turn on

i am experiencing the same issue, ive factory reset my phone twice in order to attempt to solve my issue, both times failed and im begining to get very annoyed as i do not wish to buy a new phone and yet it seems like the only solution. Expressionless Face the issue seems to be software based but could also be hardware, im not sure to be honest. i just want to get it sorted. but one thing is sure, i will not be buying another sony phone in my lifetime.

Scavenger Hunt Winner
Message 8 of 27
5,622 Views
Message 8 of 27

Re: Xperia Z5 - Wifi and bluetooth won't turn on

Toggle Airplane Mode On and Off

//----------------- C:\》$ Path- Thyme: .trawler //-----------------Auto-Correct Disclaimer: Not sorry. //----------------- Batteries not included.
Visitor
Message 9 of 27
5,611 Views
Message 9 of 27

Re: Xperia Z5 - Wifi and bluetooth won't turn on

doesnt work/ sove the problem

Learner
Message 10 of 27
5,066 Views
Message 10 of 27

Re: Xperia Z5 - Wifi and bluetooth won't turn on

October, 2017. Phone restarted for no reason, and the same issue appeared. Wifi will keep "turning on". I cant use sony support cz they keep telling me to write here, write there, with not even listening to the issue.