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2015-12-11 07:55 AM
I'm sorry to hear that.
I've been testing this here but this doesn't happen in my phone. Would it be possible for you to take a log file from the phone when this has happened and send it to me? I will forward the log internally for more information on what could cause this.
To do this:
Settings > About phone > Build number, tap 7 times on the build number
Go back and select Developer options and turn on "USB debugging"
Restart your phone
The next time it happens:
Settings > Developer options, select "Take bug report". When the report is ready share it to Google Drive and then send me a link in a private message.
2015-12-11 08:52 AM
Have the same problem, both with or without case and screen protector.
Don't know how to reproduce it cause it happens by chance.
2015-12-16 12:55 PM
I'm afraid i don't know what could cause this. I've been testing this here but it doesn't happen in my phone.
Would it be possible for you to take a log from your phone and send it to me as i mentioned above?
2015-12-16 01:04 PM
From last 2 weeks I've noticed that issue is not there anymore.
When I bought the phone, during first two weeks it was very frequent. Now it's almost gone, don't know what fixed it. Only critical change or event I recall is that I did factory reset when my phone went crazy after disabling UStamina mode. But I can't say for sure if that fixed the problem or was it something else.
I've it in mind to get you logs in case I face it again.
2015-12-16 01:43 PM
Glad to hear that it works now
Please let me know if it should happen again and it would be great if you could capture a log after it has happened in that case.
2015-12-25 09:06 AM
2016-01-29 01:07 PM
We have found the cause for this and it will be fixed in the update to Android 6.0.
This may happen if you use PIN, pattern or password as screenlock.