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Xperia Z5 - Issue with expanding notifications in notification tray

SOLVED
Sony Xperia Support
Message 11 of 19
489 Views
Message 11 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

I'm sorry to hear that.

 

I've been testing this here but this doesn't happen in my phone. Would it be possible for you to take a log file from the phone when this has happened and send it to me? I will forward the log internally for more information on what could cause this.

To do this:
Settings > About phone > Build number, tap 7 times on the build number

Go back and select Developer options and turn on "USB debugging"

Restart your phone

The next time it happens:

Settings > Developer options, select "Take bug report". When the report is ready share it to Google Drive and then send me a link in a private message.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Inhabitant
Message 12 of 19
474 Views
Message 12 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Have the same problem, both with or without case and screen protector.

 

Don't know how to reproduce it cause it happens by chance.

Highlighted
Inhabitant
Message 13 of 19
448 Views
Message 13 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Any solution for this issue?

Sony Xperia Support
Message 14 of 19
432 Views
Message 14 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

@JayDee1282

I'm afraid i don't know what could cause this. I've been testing this here but it doesn't happen in my phone.

Would it be possible for you to take a log from your phone and send it to me as i mentioned above?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Inhabitant
Message 15 of 19
426 Views
Message 15 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Updated to 32.0.A.6.200 yesterday.

 

Problem seems to have gone.

Inhabitant
Message 16 of 19
425 Views
Message 16 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

@Rickard 

From last 2 weeks I've noticed that issue is not there anymore.

 

 

When I bought the phone, during first two weeks it was very frequent. Now it's almost gone, don't know what fixed it. Only critical change or event I recall is that I did factory reset when my phone went crazy after disabling UStamina mode. But I can't say for sure if that fixed the problem or was it something else.

 

I've it in mind to get you logs in case I face it again.

Sony Xperia Support
Message 17 of 19
416 Views
Message 17 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Glad to hear that it works now Slightly smiling Face

 

Please let me know if it should happen again and it would be great if you could capture a log after it has happened in that case.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 18 of 19
343 Views
Message 18 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

I am facing the same exact problem, it is so annoying and unacceptable by now! Even after the update
Sony Xperia Support
Message 19 of 19
794 Views
Message 19 of 19

Re: Xperia Z5 - Issue with expanding notifications in notification tray

We have found the cause for this and it will be fixed in the update to Android 6.0.

This may happen if you use PIN, pattern or password as screenlock.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.