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2017-07-11 10:22 PM
I received an OTA update last weekend and my phone has been unusable ever since. At the moment the issues include the following:
- No GSM/LTE connectivity within T-Mobile network in NYC. The connection establishes, and is dropped 5-10 seconds later. No calls, messages or data goes through in the interim.
- Battery usage has increased severely, with the whole battery draining in 5 hours without connections or use
- Extremely slow load of home screen and transition between apps. With wifi enabled, apps like Whatsapp take 10 seconds or more to load. Transitioning from apps to the home page takes up to 20 seconds with each icon loading separately.
I have factore restored the device four times and I have troubleshooted the connectivity issue with my carrier with no help. At this point I need a valid route to downgrade back to my earlier OS or you have a lawsuit in your hands for bricking my phone.
2017-08-03 12:26 PM
Hi Everyone, I am sorry to hear about what you are experiencing.
There is an article on our support pages regarding similar behaviour, please have a look here for more information:
2017-04-11 06:38 AM
Hey mate, I have a compact as well and have noticed after updating to 7 that the phone is running slower/lower performance. It is noticeably slower when viewing photos / zooming in on photos, opening up app menus and just general usage. I have spoken to Sony support and I am sending in my phone for repair hopefully they can fix the issue.
2017-04-11 04:11 PM
I have a problem with my Z5 premium after the update. It was super hot and battery drained like crazy. I read in one of the forums that a cache reset helped (power button + increase volume button) tried it couple times and it didn't work. I was on verge of factory resetting my phone. I did the cache resetting one more time and didn't turn on the phone right away, just let it sit there for 10 mins. Now it seems to work fine for 48 hours so I guess it's worth a try.
2017-04-11 06:55 PM
Hmm sounds formiliar.. Let me know if it solved anything. I'm not that keen on sending my phone for repair but if nothing else helps..
2017-07-12 01:57 AM
Exactly the same issue, the phone always crash after 7.1.1 OTA update, need to reboot it 4/5 times a day...
PLEASE FIX THAT QUICKLY...
2017-07-12 02:20 AM
Same here. It's absolutely atrocious. I have to reboot my phone and restart apps everytime I need to use them.
2017-07-12 05:08 AM
I'm having real issues after the 7.1 patch too. Several programs keep crashing and I've noticed increased battery usage as well as slower than normal loading times. The programs crashing sound important, including 'call handler' etc.
Is anyone investigating this please sony?
2017-07-12 12:47 PM
samma sak here. EFTER SENASTE uppdateringen SÅ ÄR telefonen jätteseg och Jag Måste Starta Om telefonen HeLa Tiden. Telefonen Har blivit oanvändbar. Nu Maste Sony FIXA This problem.