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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Xperia Z5 Compact Cannot perform a Software repair

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Message 1 of 4
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Message 1 of 4

Xperia Z5 Compact Cannot perform a Software repair

My phone was from the beginnig unable to backup to a online acc and now i've discovered that my NFC does not work anymore. I've tried to do Software repair both ways but none of them worked worked. It always shows an error. I would be really greatful for any help with this problem.Bez názvu.png

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Sony Xperia Support
Message 4 of 4
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Message 4 of 4

Re: Xperia Z5 Compact Cannot perform a Software repair

Thank you @St3vos for your quick reply.

 

If none of the previously mentioned measures has managed to solve it, I am afraid that the only thing left to do is to get in contact with your local support team in order to have the phone sent for repair.

 

Let me know if you have any further questions.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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Sony Xperia Support
Message 2 of 4
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Message 2 of 4

Re: Xperia Z5 Compact Cannot perform a Software repair

Hi @St3vos, I am sorry to hear about this.

 

The error message that you receive is an indication that the Update information from Sony Mobile Update Engine was not found or not recognized for the device. The first thing that i would advise that you do is to restart both the phone and the computer and try to repair the software again. If the same error message occurs after this, please delete Xperia Companion and install it again. 

 

Let me know if that helped!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 4
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Message 3 of 4

Re: Xperia Z5 Compact Cannot perform a Software repair

Hi Martin, thanks for the response.

 

Unfortunetly things that you recommended did not helped. I've also tried flashing the phone, but no results either. If you have any other suggestions, I'll be happy to try them out but if not then I'll send the phone for a warranty repair.

 

Thank you again for your help!

Sony Xperia Support
Message 4 of 4
318 Views
Message 4 of 4

Re: Xperia Z5 Compact Cannot perform a Software repair

Thank you @St3vos for your quick reply.

 

If none of the previously mentioned measures has managed to solve it, I am afraid that the only thing left to do is to get in contact with your local support team in order to have the phone sent for repair.

 

Let me know if you have any further questions.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.