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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Xperia Z5 Battery Charging Problem(?)

SOLVED
Inhabitant
Message 1 of 7
869 Views
Message 1 of 7

Xperia Z5 Battery Charging Problem(?)

Hi. My Xperia Z5 is just a few days old and I just found out that my phone's charging is having a bit of a problem. The phone can't seem to pull off a full 100% Charge when it's ON. It stops at the 95%-97%(sometimes 98%) mark then it doesn't go above even after how long it has been plugged in. The same case also happens when it's turned OFF but mostly it hits 100% but when turned on hits right back to below a 100%. I had only managed to charge my phone 4 times since purchasing it. That's about once a day.

My questions are:
is this something common to the other sold units?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 2 of 7
1,370 Views
Message 2 of 7

Re: Xperia Z5 Battery Charging Problem(?)

@o2jie

 

That's rather odd, you could repair the phone with XC again or you could boot on >>> safe mode and see if you experience the same 

 

http://talk.sonymobile.com/t5/PC-Mac-Software/Fatal-Error-during-installation-of-Xperia-Companion/m-...




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

6 REPLIES 6
Emperor
Message 2 of 7
1,371 Views
Message 2 of 7

Re: Xperia Z5 Battery Charging Problem(?)

@o2jie

 

That's rather odd, you could repair the phone with XC again or you could boot on >>> safe mode and see if you experience the same 

 

http://talk.sonymobile.com/t5/PC-Mac-Software/Fatal-Error-during-installation-of-Xperia-Companion/m-...




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Inhabitant
Message 3 of 7
823 Views
Message 3 of 7

Re: Xperia Z5 Battery Charging Problem(?)

Thanks. I haven't tried yet with the safe mode but I will. As for the XC repair, I still can't use Xc due to the fact that I'm experiencing a fatal error during its installation. I have already made a report about it and I'm waiting for any solutions.
Emperor
Message 4 of 7
815 Views
Message 4 of 7

Re: Xperia Z5 Battery Charging Problem(?)

@o2jie

 

Were you able to test different computers?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 5 of 7
800 Views
Message 5 of 7

Re: Xperia Z5 Battery Charging Problem(?)

@uliwooly yes. I've tried installing to 3 different computers but to no avail. On other hand, i have tried already the Safe mode charging and it worked. Pulled off a 100% but as soon as I unplugged the charger, it immediately went down 1%, given I had it remained unintentionally unplugged for a few minutes at 100%. 1% may be little but for me every percent counts and it bothers me though.
Emperor
Message 6 of 7
770 Views
Message 6 of 7

Re: Xperia Z5 Battery Charging Problem(?)

@o2jie

 

Contact your Local support to get your device inspected.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 7 of 7
757 Views
Message 7 of 7

Re: Xperia Z5 Battery Charging Problem(?)

@uliwooly okay I'll consult with them. Thank you.