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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Unlock screen

One time poster
Message 1 of 1
Message 1 of 1

Unlock screen


I use the fingerprint and the 4 digit lock screen functions on my Z5 compact.
For some reason, although I have the 4 digit lock screen option set, now screen shows the full keyboard instead of "calculator mode" view and my screen lock code doesn't work.

I thought that was a temporary issue and rebooted the phone.
Now I can't unlock it simply with the fingerprint, the phone requests the code. Which I didn't change. The phone was with me all the time, so no one could have done it either.
The fingerprint option is working fine, any ideas what's wrong with the 4 digit lock screen option and how t fix it?