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Tips & Tricks

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Unable do deactivate Do not disturb

SOLVED
Apprentice
Message 1 of 12
6,084 Views
Message 1 of 12

Unable do deactivate Do not disturb

Hello,
I turned on Do not disturb, restarted my phone and now I cannot turn Do not disturb off. I can change the volume by going through Settings and the phone does ring while Do not disturb is active.
The restriction is that I cannot change the volume using the volume keys or make Do not disturb go away. The volume keys work, I have tested them with Diagnostics. When I press one of them, I see the DND icon and a End now button that doesn't work when touched. Here also I can change the Media and Alarm volumes, but not the Ringing volume as is specific to DND.
Restarting the phone, or going to safe mode does not help in any way.
Please advise
1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 8 of 12
9,854 Views
Message 8 of 12

Re: Unable do deactivate Do not disturb

Alright, so I fixed it and it reoccurred once after that. The solution is to restart the phone and press the volume key repeatedly to lower the volume, until you reach Vibrate, keep pressing until a message appears next to the End now button, at which point the button will finally work and finally turn off DND. The message goes something like this: "Until DND is off..." Thanks nolramlb for the tip on pressing the volume keys up repeatedly, it obviously helped a lot.

View solution in original post

11 REPLIES 11
Moderator
Message 2 of 12
6,078 Views
Message 2 of 12

Re: Unable do deactivate Do not disturb

@Cis01 Try to add DND button from quick settings and switch if off like that.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 3 of 12
6,067 Views
Message 3 of 12

Re: Unable do deactivate Do not disturb

@alexdon DND is in quick settings. Other than the button from quick settings I did not find any other means of switching DND on or off, besides the volume buttons. Neither of these methods work. Thank you very much for your comment!
There is no way of switching DND on or off through Settings, which I don't think is right.
Perhaps the problem could be fixed by Force stopping a System app, bur I don't know which one. Does anyone know?
Moderator
Message 4 of 12
6,063 Views
Message 4 of 12

Re: Unable do deactivate Do not disturb

@Cis01 Can you test the screen in diagnostics? Does that part of the screen work?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 5 of 12
6,059 Views
Message 5 of 12

Re: Unable do deactivate Do not disturb

Yes, that screen is flawless.
Highlighted
Forum Legend
Message 6 of 12
6,032 Views
Message 6 of 12

Re: Unable do deactivate Do not disturb

can you take a screenshot of the dnd settings? something might be amiss,

 

there are more settings once you press on the DND shortcut on the notification shade, there might be a settings that might have been changed


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Forum Legend
Message 7 of 12
6,031 Views
Message 7 of 12

Re: Unable do deactivate Do not disturb

also pressing the volume keys up repeatedly will diable the DND function. have you tried that one?


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Apprentice
Message 8 of 12
9,855 Views
Message 8 of 12

Re: Unable do deactivate Do not disturb

Alright, so I fixed it and it reoccurred once after that. The solution is to restart the phone and press the volume key repeatedly to lower the volume, until you reach Vibrate, keep pressing until a message appears next to the End now button, at which point the button will finally work and finally turn off DND. The message goes something like this: "Until DND is off..." Thanks nolramlb for the tip on pressing the volume keys up repeatedly, it obviously helped a lot.

View solution in original post

Adviser
Message 9 of 12
5,979 Views
Message 9 of 12

Re: Unable do deactivate Do not disturb

A question, if you use a 3rd party widget to change modes from DND to Vibrate and so on ....will it work ?

 

 

lets say - https://play.google.com/store/apps/details?id=com.guywmustang.silentwidget&hl=en

 

Apprentice
Message 10 of 12
5,971 Views
Message 10 of 12

Re: Unable do deactivate Do not disturb

I can't reproduce the error, so I can't check.