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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Touchscreen and Display

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Adviser
Message 1 of 7
478 Views
Message 1 of 7

Touchscreen and Display

Wash my Xperia Z5. It got immersed with water. I think it leaks from e prrort. Now got prob with my touchscreen.
1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 4 of 7
804 Views
Message 4 of 7

Re: Touchscreen and Display

@rimologist

 

Only your Local support can answer warranty questions. But if you request a vacuum test, that will prove who is at fault, either you have a factory issue or if it's wear and tear/didn't firmly closed the cover, it won't be covered, but that's my opinion. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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6 REPLIES 6
Emperor
Message 2 of 7
477 Views
Message 2 of 7

Re: Touchscreen and Display

@rimologist

 

Turn it off > remove the SIM and SD cards > leave the cover open > place it in a bowl/ziplog bag with rice for 24hrs 

 

contact your Local support and request a vacuum test. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 3 of 7
472 Views
Message 3 of 7

Re: Touchscreen and Display

Is the warranty still valid if the water got inside through the charging port?
Emperor
Message 4 of 7
805 Views
Message 4 of 7

Re: Touchscreen and Display

@rimologist

 

Only your Local support can answer warranty questions. But if you request a vacuum test, that will prove who is at fault, either you have a factory issue or if it's wear and tear/didn't firmly closed the cover, it won't be covered, but that's my opinion. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

View solution in original post

Adviser
Message 5 of 7
459 Views
Message 5 of 7

Re: Touchscreen and Display

This is z5. Charging port is not covered. In my case, water get inside through charging port and im sure my cover flap is tightly closed.
Btw, is the water indicator located at the sim card slot?
Emperor
Message 6 of 7
457 Views
Message 6 of 7

Re: Touchscreen and Display

@rimologist

 

I was referring to the SIM/SD card cover




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 7 of 7
275 Views
Message 7 of 7

Re: Touchscreen and Display

Hi, 

I'm currently having the same problem.

 

Is your phone fixed by now? if so, what did you do?

Thanks