account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

System update could Not Install.

One time poster
Message 1 of 2
Message 1 of 2

System update could Not Install.

My Xperia Z5 Naugat 7.0 not a update.




Xperia ™ system update

Sony Mobile Communications

Could Not Install

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: System update could Not Install.

Hi @Green007, let me see if I can help out here.


Do you receive any kind of error message when you try to install the software update other than the text displayed in the image you have attached? Also, have you tried updating the phone using Xperia Companion and a computer to see if it works better there?


Please return with this information and I will do my best to assist you!

Official Sony Xperia Support Staff

If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.