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System UI stops after 6.0 update

SOLVED
Learner
Message 81 of 127
1,546 Views
Message 81 of 127

Cannot unlock phone

Hi,

So yesterday I satarted having issues with my fingerprint reader which today stopped working completely.

I therefore rebooted my phone and now the pin code doesn't work.

 

The phone accepts the code as correct but the screen just goes black and almost seems to reboot the phone.

I sometimes get the error message "interface has unfortunately stopped" (translated from swedish)

 

Please help.

 

br

/Natthaniel

Sony Xperia Support
Message 82 of 127
1,543 Views
Message 82 of 127

Re: Cannot unlock phone

@nathe01 I merged your topic with this one. Please see my earlier reply here.

sony_sign_logo.png - Official Sony Xperia Support Staff


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Adept
Message 83 of 127
1,423 Views
Message 83 of 127

Re: System UI stops after 6.0 update

The 'System UI stopped' defect seems to have been eliminated by today's system update (32.1.A.1.185), thanks Sony. (The underlying issue of the fingerprint scanner remained though, I cannot spare a warranty repair for sure).
Apprentice
Message 84 of 127
1,377 Views
Message 84 of 127

Re: System UI stops after 6.0 update

Whats your location 4IES? No updates here in the Philippines yet. What other stuff did they put in this latest upate?
Adept
Message 85 of 127
1,342 Views
Message 85 of 127

Re: System UI stops after 6.0 update

Mine is CE1. (No info for other changes.)
Apprentice
Message 86 of 127
1,327 Views
Message 86 of 127

Re: System UI stops after 6.0 update

4IES what do you mean CE1?
One time poster
Message 87 of 127
1,318 Views
Message 87 of 127

Re: System UI stops after 6.0 update

Updated 2 weeks ago and fixed the system UI stops problem with reset my phone to manufacture settings, my z5 started showing "cannot detect sim card" and no network. so disappointed as i am a real fan of sony.

Apprentice
Message 88 of 127
1,177 Views
Message 88 of 127

Re: System UI stops after 6.0 update

It seems the recent update fixed the problem but still the fingerprint security is non existeny...anyone out there sony???
Visitor
Message 89 of 127
1,108 Views
Message 89 of 127

Re: System UI stops after 6.0 update

how did you update it?

Highlighted
Adept
Message 90 of 127
1,087 Views
Message 90 of 127

Re: System UI stops after 6.0 update

I updated automaticall, over-the-air (OTA): the phone notified me that an update is available, and I accepted it.

 

FYI: I usually check the latest Sony firmwares here (grouped by countries/operators):

https://xpericheck.com/device/E6653