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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

System UI stops after 6.0 update

SOLVED
One time poster
Message 61 of 127
5,297 Views
Message 61 of 127

Re: System UI stops after 6.0 update

Just to show Sony Tech guys, I am a victim of the software update as well.  my phone shown google store crashed, then system UI crashed after tried to restart my phone.... 

 

FYI, I do use the finger print security function, and I do have an SD card.

 

Hey Sony, your lame excuse will get you nowhere.

Highlighted
Adept
Message 62 of 127
5,276 Views
Message 62 of 127

Re: System UI stops after 6.0 update

Please read through all my former comments: they are worth getting the Kudos, especially the last one with workarounds:

https://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/System-UI-stops-after-6-0-update/m-p/...

 

I did get feedback from Sony through this Talk forum, stating that they are investigating the logs I submitted to them, and that there is no more secent information, but they are monitoring this thread and will update this forum thread...

One time poster
Message 63 of 127
5,090 Views
Message 63 of 127

Re: System UI stops after 6.0 update

So I had this problem after doing a permission reset, after the MM update. After hearing that connecting with adb still works, I tried that and looked at the log(cat) and I saw that there was a message about the com.android.systemui app crashing after trying to do something requiring android.permission.READ_CONTACTS, so I ran this adb command to give it to the app, and my phone is back to normal (ie. the play store is crashing again.... need to figure out what's going wrong with that)

 

adb shell pm grant "com.android.systemui" "android.permission.READ_CONTACTS" 

 adb also reports that it uses

 

android.permission.REAL_GET_TASKS
android.permission.REMOTE_AUDIO_PLAYBACK
android.permission.WRITE_SETTINGS
android.permission.CONTROL_KEYGUARD
android.permission.CONFIGURE_WIFI_DISPLAY
android.permission.BIND_DEVICE_ADMIN
android.permission.ACCESS_BLUETOOTH_AVRCP_CT_DATA
android.permission.GET_APP_OPS_STATS
android.permission.MANAGE_ACCOUNTS
android.permission.SYSTEM_ALERT_WINDOW
android.permission.START_TASKS_FROM_RECENTS
android.permission.GET_TOP_ACTIVITY_INFO
android.permission.CHANGE_COMPONENT_ENABLED_STATE
android.permission.NFC
android.permission.INTERNAL_SYSTEM_WINDOW
android.permission.START_ANY_ACTIVITY
android.permission.MANAGE_APP_TOKENS
android.permission.CHANGE_NETWORK_STATE
android.permission.MASTER_CLEAR
android.permission.WRITE_SYNC_SETTINGS
com.sonymobile.permission.ENTERPRISE_API
android.permission.RESET_FINGERPRINT_LOCKOUT
android.permission.RECEIVE_BOOT_COMPLETED
android.permission.PEERS_MAC_ADDRESS
android.permission.DEVICE_POWER
com.sonymobile.permission.TOGGLE_VOLTE_STATUS
android.permission.REMOVE_TASKS
android.permission.EXPAND_STATUS_BAR
android.permission.READ_PROFILE
android.permission.BLUETOOTH
com.android.alarm.permission.SET_ALARM
android.permission.WRITE_MEDIA_STORAGE
android.permission.REORDER_TASKS
com.sony.smallapp.permission.SMALLAPP
android.permission.BLUETOOTH_ADMIN
android.permission.CONTROL_VPN
com.sony.smallapp.app.widget.permission.BIND_SMALLAPP_WIDGET_MANAGER
android.permission.TRUST_LISTENER
android.permission.MANAGE_USB
android.permission.INTERACT_ACROSS_USERS_FULL
android.permission.BIND_APPWIDGET
android.permission.STOP_APP_SWITCHES
android.permission.MOUNT_UNMOUNT_FILESYSTEMS
android.permission.WRITE_SECURE_SETTINGS
android.permission.STATUS_BAR_SERVICE
android.permission.READ_PHONE_STATE
android.permission.READ_PRIVILEGED_PHONE_STATE
android.permission.BLUETOOTH_PRIVILEGED
android.permission.ACCESS_KEYGUARD_SECURE_STORAGE
android.permission.CHANGE_WIFI_STATE
android.permission.SET_ORIENTATION
android.permission.MANAGE_USERS
android.permission.ACCESS_NETWORK_STATE
android.permission.DISABLE_KEYGUARD
android.permission.INTERACT_ACROSS_USERS
android.permission.SET_WALLPAPER
com.sonymobile.googleanalyticsproxy.permission.GOOGLE_ANALYTICS
android.permission.READ_DREAM_STATE
android.permission.READ_NETWORK_USAGE_HISTORY
android.permission.USE_FINGERPRINT
android.permission.ACCESS_VOICE_INTERACTION_SERVICE
android.permission.WRITE_DREAM_STATE
android.permission.MANAGE_NETWORK_POLICY
com.android.systemui.permission.SELF
com.sonymobile.permission.READ_LOCKSCREEN_WALLPAPER
android.permission.CONNECTIVITY_INTERNAL
android.permission.MANAGE_MEDIA_PROJECTION
android.permission.READ_SYNC_SETTINGS
android.permission.OVERRIDE_WIFI_CONFIG
android.permission.FORCE_STOP_PACKAGES
android.permission.VIBRATE
android.permission.MANAGE_ACTIVITY_STACKS
android.permission.CRYPT_KEEPER
com.sony.smallapp.permission.SMALLAPPMANAGER_CONTROL
android.permission.GET_DETAILED_TASKS
android.permission.ACCESS_WIFI_STATE
android.permission.MODIFY_PHONE_STATE
android.permission.STATUS_BAR
android.permission.READ_FRAME_BUFFER
android.permission.RECORD_AUDIO
com.fingerprints.service.ACCESS_EXTENSION_SERVICE
android.permission.DUMP
android.permission.WAKE_LOCK
android.permission.INJECT_EVENTS
com.sony.smallapp.launcher.permission.ACCESS_DATABASE
android.permission.SET_SCREEN_COMPATIBILITY
android.permission.MEDIA_CONTENT_CONTROL
android.permission.DELETE_PACKAGES

you can see a list by doing

 

adb shell dumpsys package com.android.systemui

and looking for any ones with granted=false

One time poster
Message 64 of 127
5,013 Views
Message 64 of 127

Re: System UI stops after 6.0 update

Same, everytime I turn it on it just stay with a black screen and the message "Unfortunately, System UI has stopped." keeps popping up! Please find a solution as soon as possible, dont wanna go back to using my old phone :[

One time poster
Message 65 of 127
4,994 Views
Message 65 of 127

Re: System UI stops after 6.0 update

Had the exact same issue.  First play store crashing, then attempted to fix permissions and System UI went bad.

Fixed my Z5 by using repair with Sony Bridge for Mac.   As advertised I lost all my local data as with a factory reset. (only pictures and videos, all my other data is cloud based).

After reinstall, I said "no" to activate the fingerprint scanner.    Now phone is stable and runs smoothly without any issues (Play store ok too).

 

One time poster
Message 66 of 127
4,903 Views
Message 66 of 127

Re: Unfortunately system ui has stopped

Hi, I have this problem on my xperia Z5.  I updated to the marshmallow version and now, when I boot it, it says, "Unfortunately, System UI has stopped." It continues to loop and I can't get past this screen.  Please help.  Thank you in advance.

Learner
Message 67 of 127
4,909 Views
Message 67 of 127

Re: System UI stops after 6.0 update

No answer from Sony yet??? What's happening here? I do love Sony products but it's deceiving not to have an answer from them!!!
Message 68 of 127
4,856 Views
Message 68 of 127

Re: System UI stops after 6.0 update

Very much disappointed and so discouraged with the Sony phone !!! Miss my Samsung had one for three years not one issue. Just bought my Sony Zeperia Z5 Premium in March 2016 already been asked to upgrade could'nt refuse only postpone . Now that i did the upgrade it would let me do anything except turn phone off or on all it shows on my phone System UI stopped. Contacted Bell Mobilty  and Sony was told to download the Sony Companion which i did & tried three times to repair my phone . Companion Repair is Unable to repair my phone. The Company I bought it from is closed for the next four days. So unhappy with this situation. Any suggestions PLEASE !!!

                                           

One time poster
Message 69 of 127
4,824 Views
Message 69 of 127

Sony Z5 "Unfortunately, system UI has stopped" ***FIX***

Hey guys,

Unfortunately I don't have the fix for the Google Play Services/Play Store issue, but here's what I've got from the UI Failure.

I called up my provider, Bell. They proceeded to tell me to call Sony directly, which we did. 

The fix they gave me did fix the problem. HOWEVER it did delete everything on my phone. That, is unfortunate, as I had no way to back up my phone, BUT at least I have a working phone now.

Head on over to here, first; http://support.sonymobile.com/ca-en/xperiaz5/

Scroll to the bottom and go to the Xperia Companion. Download this.

Once you've finished downloading it, go to the "Software Fix" portion. Click it. Follow the listed instructions.

The process to update/reset your software will take roughly 10 - 45 minutes depending on your internet speed. 

DO NOT USE THE PC COMPANION, AS IT WILL NOT WORK FOR THIS ISSUE. 

If you're having issues with just the Google Play store, backup your phone and perform a factory reset. Based off what I've been reading, this should fix your problem.

Hope this helped!

Learner
Message 70 of 127
4,782 Views
Message 70 of 127

System UI Stopped on Xperia Z5, we can't backed up pictures/videos on the phone

hi Sony:

  Is there any fix to help us back up data only?  We went to Bell Store in Vancouver but they can't help causing they can't gain access to the phone.  We purchased on Mar.17 and only 9 days passed. 

 

  Don't want trash this phone any more as enough is said. 

 

 Thanks

 

 A very frustrated user in Vancouver, Canada

 

Hui