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2016-03-24 11:17 AM - edited 2016-03-24 11:30 AM
Just to show Sony Tech guys, I am a victim of the software update as well. my phone shown google store crashed, then system UI crashed after tried to restart my phone....
FYI, I do use the finger print security function, and I do have an SD card.
Hey Sony, your lame excuse will get you nowhere.
2016-03-24 12:56 PM
Please read through all my former comments: they are worth getting the Kudos, especially the last one with workarounds:
I did get feedback from Sony through this Talk forum, stating that they are investigating the logs I submitted to them, and that there is no more secent information, but they are monitoring this thread and will update this forum thread...
2016-03-25 04:51 AM
So I had this problem after doing a permission reset, after the MM update. After hearing that connecting with adb still works, I tried that and looked at the log(cat) and I saw that there was a message about the com.android.systemui app crashing after trying to do something requiring android.permission.READ_CONTACTS, so I ran this adb command to give it to the app, and my phone is back to normal (ie. the play store is crashing again.... need to figure out what's going wrong with that)
adb shell pm grant "com.android.systemui" "android.permission.READ_CONTACTS"
adb also reports that it uses
android.permission.REAL_GET_TASKS android.permission.REMOTE_AUDIO_PLAYBACK android.permission.WRITE_SETTINGS android.permission.CONTROL_KEYGUARD android.permission.CONFIGURE_WIFI_DISPLAY android.permission.BIND_DEVICE_ADMIN android.permission.ACCESS_BLUETOOTH_AVRCP_CT_DATA android.permission.GET_APP_OPS_STATS android.permission.MANAGE_ACCOUNTS android.permission.SYSTEM_ALERT_WINDOW android.permission.START_TASKS_FROM_RECENTS android.permission.GET_TOP_ACTIVITY_INFO android.permission.CHANGE_COMPONENT_ENABLED_STATE android.permission.NFC android.permission.INTERNAL_SYSTEM_WINDOW android.permission.START_ANY_ACTIVITY android.permission.MANAGE_APP_TOKENS android.permission.CHANGE_NETWORK_STATE android.permission.MASTER_CLEAR android.permission.WRITE_SYNC_SETTINGS com.sonymobile.permission.ENTERPRISE_API android.permission.RESET_FINGERPRINT_LOCKOUT android.permission.RECEIVE_BOOT_COMPLETED android.permission.PEERS_MAC_ADDRESS android.permission.DEVICE_POWER com.sonymobile.permission.TOGGLE_VOLTE_STATUS android.permission.REMOVE_TASKS android.permission.EXPAND_STATUS_BAR android.permission.READ_PROFILE android.permission.BLUETOOTH com.android.alarm.permission.SET_ALARM android.permission.WRITE_MEDIA_STORAGE android.permission.REORDER_TASKS com.sony.smallapp.permission.SMALLAPP android.permission.BLUETOOTH_ADMIN android.permission.CONTROL_VPN com.sony.smallapp.app.widget.permission.BIND_SMALLAPP_WIDGET_MANAGER android.permission.TRUST_LISTENER android.permission.MANAGE_USB android.permission.INTERACT_ACROSS_USERS_FULL android.permission.BIND_APPWIDGET android.permission.STOP_APP_SWITCHES android.permission.MOUNT_UNMOUNT_FILESYSTEMS android.permission.WRITE_SECURE_SETTINGS android.permission.STATUS_BAR_SERVICE android.permission.READ_PHONE_STATE android.permission.READ_PRIVILEGED_PHONE_STATE android.permission.BLUETOOTH_PRIVILEGED android.permission.ACCESS_KEYGUARD_SECURE_STORAGE android.permission.CHANGE_WIFI_STATE android.permission.SET_ORIENTATION android.permission.MANAGE_USERS android.permission.ACCESS_NETWORK_STATE android.permission.DISABLE_KEYGUARD android.permission.INTERACT_ACROSS_USERS android.permission.SET_WALLPAPER com.sonymobile.googleanalyticsproxy.permission.GOOGLE_ANALYTICS android.permission.READ_DREAM_STATE android.permission.READ_NETWORK_USAGE_HISTORY android.permission.USE_FINGERPRINT android.permission.ACCESS_VOICE_INTERACTION_SERVICE android.permission.WRITE_DREAM_STATE android.permission.MANAGE_NETWORK_POLICY com.android.systemui.permission.SELF com.sonymobile.permission.READ_LOCKSCREEN_WALLPAPER android.permission.CONNECTIVITY_INTERNAL android.permission.MANAGE_MEDIA_PROJECTION android.permission.READ_SYNC_SETTINGS android.permission.OVERRIDE_WIFI_CONFIG android.permission.FORCE_STOP_PACKAGES android.permission.VIBRATE android.permission.MANAGE_ACTIVITY_STACKS android.permission.CRYPT_KEEPER com.sony.smallapp.permission.SMALLAPPMANAGER_CONTROL android.permission.GET_DETAILED_TASKS android.permission.ACCESS_WIFI_STATE android.permission.MODIFY_PHONE_STATE android.permission.STATUS_BAR android.permission.READ_FRAME_BUFFER android.permission.RECORD_AUDIO com.fingerprints.service.ACCESS_EXTENSION_SERVICE android.permission.DUMP android.permission.WAKE_LOCK android.permission.INJECT_EVENTS com.sony.smallapp.launcher.permission.ACCESS_DATABASE android.permission.SET_SCREEN_COMPATIBILITY android.permission.MEDIA_CONTENT_CONTROL android.permission.DELETE_PACKAGES
you can see a list by doing
adb shell dumpsys package com.android.systemui
and looking for any ones with granted=false
2016-03-25 06:23 PM
Same, everytime I turn it on it just stay with a black screen and the message "Unfortunately, System UI has stopped." keeps popping up! Please find a solution as soon as possible, dont wanna go back to using my old phone :[
2016-03-25 08:33 PM
Had the exact same issue. First play store crashing, then attempted to fix permissions and System UI went bad.
Fixed my Z5 by using repair with Sony Bridge for Mac. As advertised I lost all my local data as with a factory reset. (only pictures and videos, all my other data is cloud based).
After reinstall, I said "no" to activate the fingerprint scanner. Now phone is stable and runs smoothly without any issues (Play store ok too).
2016-03-26 12:47 AM
Hi, I have this problem on my xperia Z5. I updated to the marshmallow version and now, when I boot it, it says, "Unfortunately, System UI has stopped." It continues to loop and I can't get past this screen. Please help. Thank you in advance.
2016-03-26 05:08 AM
2016-03-26 02:31 PM
Very much disappointed and so discouraged with the Sony phone !!! Miss my Samsung had one for three years not one issue. Just bought my Sony Zeperia Z5 Premium in March 2016 already been asked to upgrade could'nt refuse only postpone . Now that i did the upgrade it would let me do anything except turn phone off or on all it shows on my phone System UI stopped. Contacted Bell Mobilty and Sony was told to download the Sony Companion which i did & tried three times to repair my phone . Companion Repair is Unable to repair my phone. The Company I bought it from is closed for the next four days. So unhappy with this situation. Any suggestions PLEASE !!!
2016-03-26 09:00 PM
Unfortunately I don't have the fix for the Google Play Services/Play Store issue, but here's what I've got from the UI Failure.
I called up my provider, Bell. They proceeded to tell me to call Sony directly, which we did.
The fix they gave me did fix the problem. HOWEVER it did delete everything on my phone. That, is unfortunate, as I had no way to back up my phone, BUT at least I have a working phone now.
Head on over to here, first; http://support.sonymobile.com/ca-en/xperiaz5/
Scroll to the bottom and go to the Xperia Companion. Download this.
Once you've finished downloading it, go to the "Software Fix" portion. Click it. Follow the listed instructions.
The process to update/reset your software will take roughly 10 - 45 minutes depending on your internet speed.
DO NOT USE THE PC COMPANION, AS IT WILL NOT WORK FOR THIS ISSUE.
If you're having issues with just the Google Play store, backup your phone and perform a factory reset. Based off what I've been reading, this should fix your problem.
Hope this helped!
2016-03-27 01:09 AM
Is there any fix to help us back up data only? We went to Bell Store in Vancouver but they can't help causing they can't gain access to the phone. We purchased on Mar.17 and only 9 days passed.
Don't want trash this phone any more as enough is said.
A very frustrated user in Vancouver, Canada