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Sony xperia z5 forgotton screen lock pin

One time poster
Message 1 of 2
Message 1 of 2

Sony xperia z5 forgotton screen lock pin

I forgot my screen lock pin. I was unable to change the pin on the myxperia website because it says i have already set a pin. I dont want to refresh my phone and lose my data. Is there any way i can enter my phone?

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Sony xperia z5 forgotton screen lock pin

Hi @Jessishaj,

You can also try the Android device manager, this is a Google service that works very similar to the MyXperia service.

Log in with your Google account and wait for the service to locate your phone. When the phone has been located press "Lock" and follow the instructions on the screen.

If that doesn't work, I'm afraid that you will need to perform a software repair using Xperia Companion. This will delete all data stored on the internal storage of your phone and since you can't unlock it you will not be able to create a backup.

Let me know how it went!

Official Sony Xperia Support Staff

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