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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Sony Z5 Stuck on Sony logo startup screen

Visitor
Message 1 of 6
2,704 Views
Message 1 of 6

Sony Z5 Stuck on Sony logo startup screen

Hey all,

 

Today I just wanted to restart my phone just because it was a while since I restarted it and it put me into what seems like a stuck boot. I've tried all the things to shut it off and restart it. It just keeps doing the same thing. Safe boot wont help either and I can't connect it to my computer. It doesn't show the charge LED when I charge it and the OFF button next to the SIM card doesn't have any affect aswel.

 

What am I suposed to do?

5 REPLIES 5
Message 2 of 6
2,689 Views
Message 2 of 6

Re: Sony Z5 Stuck on Sony logo startup screen

Hi @RicardoZ5

Sorry to know that :/

 

Did you try restar your device without the sim and the sd card?

_______________
Diogo Simões

This is a user-based global forum. So please, write in english! By doing so, it can be well received and monitored.
If the problem is solved, mark it as a solution so others can know Grinning Face
Visitor
Message 3 of 6
2,683 Views
Message 3 of 6

Re: Sony Z5 Stuck on Sony logo startup screen

Yep I did no diffrence

Highlighted
Scavenger Hunt Winner
Message 4 of 6
2,662 Views
Message 4 of 6

Re: Sony Z5 Stuck on Sony logo startup screen

What colour does the LED display when you plug the phone in to a PC while holding volume Up?

 

What colour does the LED display when you plug the phone in to a PC while holding volume down?

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One time poster
Message 5 of 6
2,092 Views
Message 5 of 6

Re: Sony Z5 Stuck on Sony logo startup screen

Hello i have the same problem and i just did what you said. I pluged it to my computer and hold volume up the led color became blue

Apprentice
Message 6 of 6
2,021 Views
Message 6 of 6

Re: Sony Z5 Stuck on Sony logo startup screen

Try lightly twisting the phone top and bottom in one direction or another (and keeping it twisted) to see if it boots.