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Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

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Message 1 of 37
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Message 1 of 37

Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

When I turn my new Sony Xperia Z5 Premium on landscape mode, I can faintly see many horizontal and vertical lines accross the screen.
But when I turn back to portrait mode, you can't really see them anymore

I tried the 4K images and video to see if it was only a down-scale issue, but it wans't. Even at 4K, I could still see them.

Lastly, I used a magnifying glass, just to make sure I wasn't seeing things, and I there they were, much more noticable under the magnifying glass.

It's rather annoying. I want to watch YouTube or Websites in landscape mode, but the screen will look pixelated. Reminds me of the old QVGA screens. Loses the clarity and crisp of the images, videos, etc.

Also, there seems to be dots, LEDs, I'm not really sure what they are, in my phone's screen, regardless whether my phone is turned on or off. They can be seen when light gets reflected from the screen. I did not have this problem my Z1 or Z Ultra.

If its a screen defect, please let me know, so I can return the phone while it's still brand new conditions.

Thank you

Spoiler
Square grid dots?


 

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 5 of 37
3,619 Views
Message 5 of 37

Re: Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

Hi Guys,

 

That's correct, the lines are the digitizer behind the glass, and is present on all Xperia devices and viewable on different angles.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

36 REPLIES 36
Adept
Message 2 of 37
2,387 Views
Message 2 of 37

Re: Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

As far as I can see, those horizontal and vertical lines on your screen look pretty like smudges from your fingers. Do you use your sleeve to wipe the screen? Try using some microfibercloth or water and soap instead and the "lines" will disappear. As for the dots, they're part of the digitzer and visible on every Xperia device's screen from the right angle. I cannot notice any defects on your device.

Adviser
Message 3 of 37
2,362 Views
Message 3 of 37

Re: Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

I have the same phone lines.I sent the serviceall Xperia phones said the same premium Z5They say this is not a problema really bad screenshot.
Inhabitant
Message 4 of 37
2,320 Views
Message 4 of 37

Re: Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

Yes, that's perfectly normal. I've had it on all my Xperia smartphones. It's the digitizer (touch) part of the screen that's reflecting in direct sunlight.

Sony Xperia Support
Message 5 of 37
3,620 Views
Message 5 of 37

Re: Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

Hi Guys,

 

That's correct, the lines are the digitizer behind the glass, and is present on all Xperia devices and viewable on different angles.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Adviser
Message 6 of 37
2,302 Views
Message 6 of 37

Re: Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

And not in the light.phone lines seems to display in active use.It makes me very uncomfortable.Sony Mobile says this is normal. Slightly frowning Face
Moderator
Message 7 of 37
2,238 Views
Message 7 of 37

Re: Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

You can see the lines when it's on?


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Adviser
Message 8 of 37
2,227 Views
Message 8 of 37

Re: Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

Adviser
Message 9 of 37
2,225 Views
Message 9 of 37

Re: Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

display panel closer look,Xperia devices support all said the same premium.
Moderator
Message 10 of 37
2,231 Views
Message 10 of 37

Re: Sony Xperia Z5 Premium screen pixelated when on landscape, and square grid dots on screen.

What is even in that pic?


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.