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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Soney Xperia Z5 Compact screen gone black but phone still on.

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Visitor
Message 1 of 4
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Message 1 of 4

Soney Xperia Z5 Compact screen gone black but phone still on.

Hello,

 

My sony xperia Z5 Compact has now decided to not show anything up on the screen. The phone is on, receiving messages and emails but the screen stays black. The phone vibrates if power button pressed or if i double tap the screen so its responding but nothing comes onto the screen... I have tried to reset through the xperia companion but still nothing.

 

Help??

 

Hope to hear back soon as I use the phone for work so kinda need it to be working!

 

Kind regards,

Jaiye

3 REPLIES 3
Emperor
Message 2 of 4
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Message 2 of 4

Re: Soney Xperia Z5 Compact screen gone black but phone still on.

@Jaiye

 

that seems to be a hardware issue, you should back up the phone and contact your Local support to get it inspected, you could repair it with XC but I doubt that will work 

 

XC = Xperia Companion




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 4
937 Views
Message 3 of 4

Re: Soney Xperia Z5 Compact screen gone black but phone still on.

Thanks for the response. I will try and found out where that is tomorrow and see what happens.

 

Did try the reset through XC but no change.

Regular
Message 4 of 4
909 Views
Message 4 of 4

Re: Soney Xperia Z5 Compact screen gone black but phone still on.


@Jaiye wrote:

Hello,

 

My sony xperia Z5 Compact has now decided to not show anything up on the screen. The phone is on, receiving messages and emails but the screen stays black. The phone vibrates if power button pressed or if i double tap the screen so its responding but nothing comes onto the screen... I have tried to reset through the xperia companion but still nothing.

 

Help??

 

Hope to hear back soon as I use the phone for work so kinda need it to be working!

 

Kind regards,

Jaiye


@Jaiye

 

Cheap problem: Backlight Fuse (Google it)

Expencive one: LCD