account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Sent my unlocked phone in for repair. Repair person has network locked my phone. How to fix?

Highlighted
One time poster
Message 1 of 2
309 Views
Message 1 of 2

Sent my unlocked phone in for repair. Repair person has network locked my phone. How to fix?

As the title says, I sent my phone in to be repaired under warranty. I bought the phone new and unlocked, and was surprised to find it locked to the Orange network on return. I can no longer use my phone, or even test it to see if the repair has been done.

 

What can I do about this?

1 REPLY 1
Sony Xperia Support
Message 2 of 2
302 Views
Message 2 of 2

Re: Sent my unlocked phone in for repair. Repair person has network locked my phone. How to fix?

Hi @Grand_Viper

 

Welcome to the community!

 

I'm sorry to hear about this Slightly frowning Face

 

In this instance I would suggest getting in contact with the service centre as soon as possible, or even Local support if you initially arranged the repair through them so this can be resolved. 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.