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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Self cracking front glass on Xperia Z5 Compact

Regular
Message 1 of 108
9,231 Views
Message 1 of 108

Self cracking front glass on Xperia Z5 Compact

So, my Xperia Z5 Compact front screen cracked by itself while resting in my hand.  The touch screen below the crack doesn't work, and the part immediately above is flimsy (e.g. triple-taps by itself).

 

Photo on 11-10-15 at 13.55.jpg

107 REPLIES 107
Forum Legend
Message 2 of 108
9,198 Views
Message 2 of 108

Re: Self cracking front glass on Xperia Z5 Compact

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



EHo
Enthusiast
Message 3 of 108
9,193 Views
Message 3 of 108

Re: Self cracking front glass on Xperia Z5 Compact

How did it happen?
Regular
Message 4 of 108
9,187 Views
Message 4 of 108

Re: Self cracking front glass on Xperia Z5 Compact


@EHo wrote:
How did it happen?

It just happened by itself.  No impact, no fall, nothing.  Pretty weird.

EHo
Enthusiast
Message 5 of 108
9,178 Views
Message 5 of 108

Re: Self cracking front glass on Xperia Z5 Compact

Did you bend it?
Regular
Message 6 of 108
9,167 Views
Message 6 of 108

Re: Self cracking front glass on Xperia Z5 Compact


@EHo wrote:
Did you bend it?

Nope, as I said it was just resting in my hand.  I had just been on a phone call, and was about to type a message when I heard a tiny cracking sound. The screen cracked without me even touching it.

Highlighted
EHo
Enthusiast
Message 7 of 108
9,142 Views
Message 7 of 108

Re: Self cracking front glass on Xperia Z5 Compact

Impressive
Regular
Message 8 of 108
9,124 Views
Message 8 of 108

Re: Self cracking front glass on Xperia Z5 Compact

Yep, here we go. It's starting. That's how the back of my z3 compact cracked. It was in my hand, I was writing a message.
PJM
Regular
Message 9 of 108
9,074 Views
Message 9 of 108

Re: Self cracking front glass on Xperia Z5 Compact

Here we go again Xperia Z series that are self cracking. Really thought this would be fixed by now. My sisters Z3 had its back crack in her hand as well. Makes me doubt if I want this phone. 

Talent
Message 10 of 108
9,056 Views
Message 10 of 108

Re: Self cracking front glass on Xperia Z5 Compact

Terrable!! Hope that you will get a new device!