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2018-02-07 06:02 AM
Make sure nothing is blocking your proximity sensor (near the top speaker) like a miss-cut screen protector or some dirt or dust.
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2018-02-07 09:59 AM
I'm sorry to hear this.
If there is nothing blocking your sensor I would recommend that you reboot your device to safe mode to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.
Keep us posted how it goes!
2018-10-05 01:18 PM
My screen protector was getting old as was obscuring the sensor removed the cover and works like a dream
2018-10-25 07:54 AM
Hi Sony Support Team
I too am experiencing this issue of the screen not functioning during phone calls. I don't have anything covering the sensor and have performed the ear proximity test which failed. What else can I do?
Got xperia 5 bought from singapore which worked fine for a few months then screen blanked when making a call. Did software repair via sony companion and reinstalled software. No apparent difference however I find that when phone ringing if I push power button twice quickly and see home screen symbol . Press it and swipe down top left you can see call tab with an 'end' command which if pressed will end call!
I'm having the same problem. It started about a month ago. I booted into safe mode and still the screen goes blank when I answer or make a phone call. I've tried everything that I've read on this site and others. Help SONY????
a month ago
Xperia z.. Same issue screen going black when dial out and my xperia x had same issue. .I went into app for phone and cleared storage it seemed to work but if its same as previous phone i expect similar experience.. Sony you really need to sort this as if you get a voicemail your stuck and this costs user money
a month ago
I've ha the last three Sony z,s they all do this and Sony can't help withe issue it not software issues reset reinstall nothing corrects it. Although iam a Sony fan this is unacceptable